Refund policy
Last updated
This policy explains refunds for paid ClickRuntime plans, sold by Imarti Creations Private Limited, Delhi, India.
Free plan first#
Every workspace starts on the free plan, so you can try ClickRuntime before paying.
Cancelling#
Owners and admins can cancel from the Billing page at any time. You keep the paid plan until the end of the period you've paid for, and you won't be charged again. We don't give partial refunds for the unused part of a period.
When we refund#
We'll refund a payment, in full or in part, if:
- you were charged in error, for example twice for the same period;
- you were charged after cancelling;
- a service problem on our side stopped your automations from running for a significant part of the period;
- the law requires a refund.
Ask within 30 days of the charge by emailing hello@clickruntime.com with your workspace name and the date of the charge. Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.
Not refundable#
Unused monthly runs, change of mind after the period has started, and accounts suspended for breaking our terms are not refunded, except where the law requires.