Hear about negative satisfaction ratings fast

from datetime import datetime, timezone
from clickruntime import on_trigger, credentials, http, state, notify, report_fetched

DOMAIN = "acme"

@on_trigger
def run(event):
    key = credentials.secret("FRESHDESK_API_KEY")
    base = f"https://{DOMAIN}.freshdesk.com/api/v2"
    since = state.get("since") or datetime.now(timezone.utc).strftime("%Y-%m-%dT%H:%M:%SZ")
    ratings = http.get(f"{base}/surveys/satisfaction_ratings", params={"created_since": since},
                       auth=(key, "X")).json()
    report_fetched(len(ratings))
    if not ratings:
        return {"summary": "Nothing new"}
    for r in ratings:
        if r["ratings"].get("default_question", 0) >= 0:
            continue
        t = http.get(f"{base}/tickets/{r['ticket_id']}", auth=(key, "X")).json()
        agent = http.get(f"{base}/agents/{r['agent_id']}", auth=(key, "X")).json()["contact"]["name"] if r.get("agent_id") else "unassigned"
        notify.slack(f"Negative rating on #{t['id']} {t['subject']} ({agent})\n> {r.get('feedback') or 'no comment'}\n"
                     f"https://{DOMAIN}.freshdesk.com/a/tickets/{t['id']}", channel="#cx-leads")
    state.set("since", max(r["created_at"] for r in ratings))
    return {"ratings": len(ratings)}