Draft replies to new tickets and email me the list

import base64
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_trigger, report_fetched, http, credentials, ai, state

ZD, AGENT = "https://yourcompany.zendesk.com/api/v2", "you@yourcompany.com"

def zd(method, path, **kw):
    r = http.request(method, ZD + path, auth=(f"{AGENT}/token", credentials.secret("ZENDESK_API_TOKEN")), **kw)
    return r.raise_for_status() or (r.json() if r.content else None)


def send_gmail(to, subject, text):
    raw = base64.urlsafe_b64encode(f"To: {to}\r\nSubject: {subject}\r\nContent-Type: text/plain; charset=utf-8\r\n\r\n{text}".encode()).decode()
    build("gmail", "v1", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False).users().messages().send(userId="me", body={"raw": raw}).execute()
POLICY = "Returns within 30 days, free UK delivery in 2-3 days, friendly and short."

@on_trigger
def run(event):
    seen = set(state.get("seen") or [])
    new = [t for t in zd("GET", "/search.json", params={"query": "type:ticket status:new"})["results"] if t["id"] not in seen]
    report_fetched(len(new))
    if not new:
        return {"summary": "No new tickets"}
    lines = []
    for t in new:
        draft = ai.generate(t["description"][:3000], system=f"Draft a reply to this customer. {POLICY}", max_output_tokens=400).text
        zd("PUT", f"/tickets/{t['id']}", json={"ticket": {"comment": {"body": f"AI draft:\n\n{draft}", "public": False}}})
        lines.append(f"#{t['id']} {t['subject']}\nhttps://yourcompany.zendesk.com/agent/tickets/{t['id']}")
        seen.add(t["id"])
    send_gmail("you@yourcompany.com", f"{len(lines)} reply drafts ready in Zendesk", "\n\n".join(lines))
    state.set("seen", sorted(seen)[-2000:])
    return {"drafted": len(lines)}