Hourly

Hear about 1 and 2 star reviews quickly

Poor product reviews reach you within the hour, with the text, so you can respond.

Runs: Hourly
Apps: WooCommerce
AI: Not needed
Access: read

Send this to your assistant

Create a ClickRuntime automation: every hour, check for new WooCommerce product reviews and Slack me any rated 2 stars or less, with the product name, rating and review text.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Add to ChatGPT Add to Claude

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A one-star review on a WooCommerce product page sits in public view, and the next shopper reads it before they read anything else. If it complains about a late delivery or a faulty item, the owner usually learns about it by accident when scrolling the admin, if at all. The customer feels ignored, the review stays unanswered, and the conversion rate on that product slips for weeks.

Every hour the automation asks WooCommerce for reviews posted since the last check, keeps those rated one or two stars, and posts them in Slack with the product, the rating, the reviewer and the text. It then saves the position it reached, so the same review is not reported twice.

It suits shops where a reply within a day can turn a bad experience around.

What you get out of it

Reply while the customer is still listening
A quick, polite answer with a refund or replacement offer often leads to the review being updated or deleted by the customer, which a reply a month later never achieves.
Spot a faulty batch
Two low reviews on the same product in one day point to a defect or a bad supplier delivery. You can pause sales before more customers are affected. That kind of early warning protects both customers and your supplier relationship.
Visitors see you care
A public reply to a complaint shows prospective buyers that someone is there, which can soften the effect of the review itself. Visitors reading the thread see both the problem and the fix, which builds trust.
Learn from specific complaints
The review text is posted, so product, packaging and shipping problems reach the people who can fix them, not just the owner. Fixing a repeated packaging problem helps every later customer, not just the one who complained.
No daily review patrol
You stop browsing product pages looking for bad news. The channel stays quiet until there is something to act on. Time goes back to answering customers instead of checking pages for news you hoped not to find.

How it works

What happens, step by step

Every hour, ClickRuntime checks your WooCommerce store for product reviews posted since the last check.
It keeps only the 1 and 2 star reviews.
Each one is posted to your #reviews Slack channel with the rating, the product, the reviewer and what they wrote.
It remembers the last review it saw, so no review is posted twice.

Before it runs live

Connect WooCommerce

What you get

RunsHourly

Hear about 1 and 2 star reviews quicklytoday, 9:00Succeeded

Slack · #reviews★ on *Ceramic pour-over set* from Lee > Arrived with a cracked lid and the box was soaked.

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.

Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

Act only on the items that match your own rules, and skip the rest
Add an AI step, for example to summarize, sort or draft a reply
Add another app, for example also send it to Slack
Combine it with other WooCommerce steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.

low_rated_review_alert.pyexample

import html, re
from clickruntime import on_trigger, credentials, http, state, notify, report_fetched

STORE = "https://yourstore.com/wp-json/wc/v3"

@on_trigger
def run(event):
    auth = (credentials.secret("WC_CONSUMER_KEY"), credentials.secret("WC_CONSUMER_SECRET"))
    since = state.get("last_seen") or "2026-01-01T00:00:00"
    reviews = http.get(f"{STORE}/products/reviews", auth=auth,
                       params={"after": since, "per_page": 100, "orderby": "date", "order": "asc"}).json()
    report_fetched(len(reviews))
    if not reviews:
        return {"new": 0}
    for r in reviews:
        if r["rating"] <= 2:
            text = html.unescape(re.sub("<[^>]+>", "", r["review"])).strip()
            notify.slack(f"{'★' * r['rating']} on *{r['product_name']}* from {r['reviewer']}\n> {text[:400]}",
                         channel="#reviews")
    state.set("last_seen", reviews[-1]["date_created"])
    return {"new": len(reviews)}

FAQ

Common questions

Does it flag reviews I have not approved?

It reads reviews from the WooCommerce API, which can include those awaiting moderation depending on the status filter. Tell your AI assistant whether you want pending reviews included. Tell your AI assistant which you prefer.

Can it include three-star reviews?

Yes. The threshold is a simple number, so you can alert on three stars or below. A lower threshold keeps the channel quiet, while a higher one catches lukewarm feedback as well. Pick the threshold that suits your shop.

Will it reply to the review for me?

No. It only alerts you, so your response stays personal. Automatic replies to unhappy customers can easily make things worse, so the decision about wording is left to a person. It is the owner's call whether to refund or replace.

What permissions does it need?

read. Nothing else in your accounts is used.

Does it need AI?

No. It runs without AI, so it doesn't use your plan's AI allowance.

How many runs does it use?

One run each time it checks. Checks that find nothing new and stop right away aren't counted.

Can I change how it works?

Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

The moment it happens