Skip to content

On a schedule

Get a weekly email on what reviews say about each product

Every Monday you get an email summarising last week's product reviews: the mood for each product, recurring complaints and suggestions to act on.

Runs
On a schedule
Apps
Gmail, WooCommerce
AI
Yes, uses the built-in AI allowance
Access
Woo read; gmail.send

Send this to your assistant

Create a ClickRuntime automation: every Monday, analyse last week's WooCommerce product reviews with AI and email me the sentiment by product, common themes and improvement ideas.

Paste it into your assistant. It tells you what it will send or change before it runs live.

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

Reviews contain the most honest product feedback a shop gets, but reading them one by one in the WordPress admin rarely happens. A sizing complaint repeated across ten reviews only becomes visible when returns pile up.

A weekly summary grouped by product turns scattered comments into a short list of things to fix, whether that's a product description, the packaging or the product itself.

What you get out of it

  • Patterns, not single comments

    Grouping by product shows when the same issue appears again and again, which one review never does.

  • Fix listings fast

    Many complaints, like 'runs small', can be fixed by changing the product description the same week.

  • Better supplier conversations

    Recurring quality issues come with examples, useful when raising them with a supplier.

  • Five minutes on Monday

    One email replaces reading every review in the admin.

How it works

What happens, step by step

  1. Every Monday morning, ClickRuntime fetches the WooCommerce product reviews posted in the last seven days.

  2. It groups them by product.

  3. AI reads the reviews and summarises the mood for each product, the common themes and a few suggestions.

  4. The summary is emailed to you from your Gmail address.

Before it runs live

  • Connect Google through your own Google app (a one-time, 10-minute setup), so it works with your own Gmail
  • Connect WooCommerce

What you get

RunsOn a schedule
Get a weekly email on what reviews say about each producttoday, 9:00Succeeded
Email · Review reportNorthwind Hoodie: mostly positive (4.4/5). Theme: runs small – 5 of 9 reviews. Idea: add a sizing note.

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.
  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

  • Run it at a different time, more or less often, or only on weekdays
  • Change what the AI looks for, or how it writes the result
  • Add another app, for example also send it to Slack
  • Combine it with other Gmail and WooCommerce steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.
product_review_sentiment_report.pyexample
import base64
from datetime import datetime, timedelta, timezone
from email.message import EmailMessage
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_trigger, credentials, http, ai

STORE = "https://shop.example.com/wp-json/wc/v3"
ME = "me@northwind.com"

@on_trigger
def run(event):
    auth = (credentials.secret("WOO_KEY"), credentials.secret("WOO_SECRET"))
    since = (datetime.now(timezone.utc) - timedelta(days=7)).strftime("%Y-%m-%dT%H:%M:%S")
    reviews = http.get(f"{STORE}/products/reviews", auth=auth, params={"after": since, "status": "approved", "per_page": 100}).json()
    if not reviews:
        return {"reviews": 0}
    lines = [f"{r['product_name']} | {r['rating']}/5 | {r['review'][:400]}" for r in reviews]
    summary = ai.generate("Group these product reviews by product. For each, give overall sentiment, recurring themes "
                          "and one improvement idea. Plain text.\n" + "\n".join(lines), max_output_tokens=900).text
    msg = EmailMessage()
    msg["To"], msg["Subject"] = ME, f"Review report: {len(reviews)} reviews last week"
    msg.set_content(summary)
    gmail = build("gmail", "v1", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False)
    gmail.users().messages().send(userId="me", body={"raw": base64.urlsafe_b64encode(msg.as_bytes()).decode()}).execute()
    return {"reviews": len(reviews)}

FAQ

Common questions

Which reviews are included?
Approved reviews posted in the previous seven days. Pending or spam reviews are left out.
Is the review text shared outside my workspace?
Review text is sent to ClickRuntime's AI to produce the summary, and counts against your workspace's AI allowance. Reviewer emails are not included.
What if there were no reviews last week?
You get a short email saying so, or none at all if you prefer.
What permissions does it need?
Woo read; gmail.send. Nothing else in your accounts is used.
Does it need AI?
Yes. It uses ClickRuntime's built-in AI, so you don't need an OpenAI or Anthropic key. Every plan includes a monthly AI allowance.
How many runs does it use?
One run each time it runs (on a schedule). Checks that find nothing to do and stop right away aren't counted.
Can I change how it works?
Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

Set up “Get a weekly email on what reviews say about each product” from your assistant

Copy the prompt above, or connect your assistant first. Free plan, no credit card.