Turn a Slack message into a Zendesk ticket with an emoji

from slack_sdk import WebClient
from clickruntime import on_event, http, credentials, state

ZD, AGENT = "https://yourcompany.zendesk.com/api/v2", "you@yourcompany.com"

def zd(method, path, **kw):
    r = http.request(method, ZD + path, auth=(f"{AGENT}/token", credentials.secret("ZENDESK_API_TOKEN")), **kw)
    return r.raise_for_status() or (r.json() if r.content else None)


@on_event
def handle(event):
    body = event.json or {}
    if body.get("type") == "url_verification":
        return {"challenge": body["challenge"]}
    ev = body["event"]
    if ev.get("reaction") != "ticket" or state.get(f"done:{ev['item']['ts']}"):
        return {"created": False}
    slack = WebClient(token=credentials.connection("slack", "work"))
    channel, ts = ev["item"]["channel"], ev["item"]["ts"]
    msg = slack.conversations_history(channel=channel, latest=ts, inclusive=True, limit=1)["messages"][0]
    link = slack.chat_getPermalink(channel=channel, message_ts=ts)["permalink"]
    ticket = zd("POST", "/tickets", json={"ticket": {"subject": msg["text"][:80],
                "comment": {"body": f"{msg['text']}\n\nRaised from Slack: {link}"}, "tags": ["from_slack"]}})["ticket"]
    slack.chat_postMessage(channel=channel, thread_ts=ts, text=f"Ticket #{ticket['id']} created: https://yourcompany.zendesk.com/agent/tickets/{ticket['id']}")
    state.set(f"done:{ts}", ticket["id"])
    return {"created": ticket["id"]}