Every 30 minutes
Log Reddit brand mentions with drafted replies
Every Reddit mention of your brand or product area is logged in a sheet with its sentiment and a suggested reply, and negative ones are flagged by email.
- Runs
- Every 30 minutes
- Apps
- Google Sheets, Reddit
- AI
- Yes, uses the built-in AI allowance
- Access
- Reddit read (submit only if auto-replying); sheet edit
Send this to your assistant
Create a ClickRuntime automation: every 30 minutes, search Reddit for mentions of Northwind CRM. Add each new one to my Mentions sheet with sentiment and a suggested reply, and email me straight away about negative ones.
First time? Adding ClickRuntime to your assistant takes about two minutes.
Why use it
Why teams use this automation
A complaint about your product on Reddit can sit unanswered for days and become the first search result people see about you. Small teams rarely have someone watching Reddit, so they find out when a prospect mentions it on a sales call.
Logging every mention with its sentiment, and flagging the negative ones by email, lets you respond while the thread is still active. A calm, helpful reply from the company often turns a complaint into a good impression.
What you get out of it
Respond while it matters
Mentions are found within half an hour, while the thread is active and a reply will be seen.
Negative mentions come to you
Complaints are emailed straight away, so the right person can step in quickly.
A reply ready to adapt
Each mention has a suggested reply, so responding takes minutes instead of a careful draft from scratch.
A full picture over time
The sheet builds a history of what people say about you, useful for product and marketing reviews.
How it works
What happens, step by step
Every 30 minutes ClickRuntime searches Reddit for new posts mentioning your brand.
It skips mentions it has already logged.
AI rates the sentiment of each mention and drafts a short, helpful reply.
Each mention is added to your sheet, and negative ones are also emailed to you straight away.
Before it runs live
- Connect your Google Sheets account and pick the spreadsheets it may use
- Connect Reddit
What you get
Build your own
Need it to work differently?
Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.
Changes you can ask for
- Act only on the items that match your own rules, and skip the rest
- Change what the AI looks for, or how it writes the result
- Add another app, for example also send it to Slack
- Combine it with other Google Sheets and Reddit steps into one automation
Under the hood
The code that runs this automation
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_trigger, report_fetched, credentials, http, state, ai, notify
QUERY, SHEET_ID, RANGE = '"Northwind CRM"', "your-spreadsheet-id", "Mentions!A:E"
SCHEMA = {"type": "object", "required": ["sentiment", "reply"], "properties": {
"sentiment": {"enum": ["positive", "neutral", "negative"]}, "reply": {"type": "string"}}}
def reddit(path, **params):
headers = {"Authorization": "Bearer " + credentials.connection("reddit", "main"), "User-Agent": "clickruntime/1.0"}
return [c["data"] for c in http.get(f"https://oauth.reddit.com{path}", headers=headers, params=params).json()["data"]["children"]]
def append_rows(rows):
sheets = build("sheets", "v4", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False)
sheets.spreadsheets().values().append(spreadsheetId=SHEET_ID, range=RANGE, valueInputOption="RAW", body={"values": rows}).execute()
@on_trigger
def run(event):
seen = set(state.get("seen") or [])
posts = [p for p in reddit("/search", q=QUERY, sort="new", limit=25) if p["id"] not in seen]
report_fetched(len(posts))
if not posts:
return {"mentions": 0}
rows = []
for p in posts:
r = ai.generate(f"{p['title']}\n{p['selftext'][:1500]}", json_schema=SCHEMA, max_output_tokens=250,
system="Rate sentiment toward Northwind CRM and draft a short, helpful reply from the Northwind team.").json
link = "https://reddit.com" + p["permalink"]
rows.append([p["subreddit"], p["title"], r["sentiment"], r["reply"], link])
if r["sentiment"] == "negative":
notify.email_me(f"Negative Reddit mention: {p['title'][:80]}", f"{link}\n\nSuggested reply:\n{r['reply']}")
append_rows(rows)
state.set("seen", (list(seen) + [p["id"] for p in posts])[-2000:])
return {"mentions": len(rows)}FAQ
Common questions
Does it reply automatically?
Can it track competitors too?
What about mentions in comments?
What permissions does it need?
Does it need AI?
How many runs does it use?
Can I change how it works?
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