Turn support requests into prioritised Asana tasks

from clickruntime import on_event, http, credentials, ai, notify

SUPPORT_PROJECT = "SUPPORT_PROJECT_GID"

def asana(method, path, body=None, **params):
    r = http.request(method, f"https://app.asana.com/api/1.0{path}", params=params,
                     json={"data": body} if body else None,
                     headers={"Authorization": f"Bearer {credentials.secret('ASANA_TOKEN')}"})
    r.raise_for_status()
    return r.json().get("data")

@on_event
def handle(event):
    req = event.json or {}
    text = f"{req.get('subject', '')}\n{req.get('message', '')}"[:2000]
    try:
        priority = ai.generate(f"Priority (high, medium or low) for this support request:\n{text}",
                               max_output_tokens=5).text.strip().lower()
    except (ai.AINotIncluded, ai.AILimitReached):
        priority = "medium"
    task = asana("POST", "/tasks", {"name": f"[{priority}] {req.get('subject', 'Support request')}",
                                    "notes": f"From {req.get('email')}\n\n{req.get('message', '')}",
                                    "projects": [SUPPORT_PROJECT]})
    notify.slack(f"{priority.upper()}: {req.get('subject')} from {req.get('email')}\n{task['permalink_url']}", channel="#support")
    return {"priority": priority}