The moment it happens

Post subscription changes to Slack and Discord

When a subscription is created or cancelled, the details are posted to both your Slack and your Discord.

Runs: The moment it happens
Apps: Discord, Slack
AI: Not needed
Access: Slack chat:write; Discord Send Messages

Send this to your assistant

Create a ClickRuntime automation: when a subscription is created or cancelled, post the customer, plan and amount to #revenue in Slack and to my Discord channel.

Paste it into your assistant. It tells you what it will send or change before it runs live.

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First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A two-founder SaaS business runs its internal chat in Slack and its customer community on Discord, where the team also hangs out. New subscriptions and cancellations only show up in the billing dashboard, which nobody opens every day, so a churned customer goes unnoticed for weeks.

Getting each change posted to both places as it happens means wins are shared while they are fresh and cancellations get a quick personal follow-up.

What you get out of it

Cancellations get a quick response
A message within seconds of a cancellation gives you a chance to reach out while the customer still remembers why. Some of them can be won back.
New customers are noticed
Each new subscription is visible to the whole team. It is a small boost on a slow day, and a cue to send a personal welcome.
Same message in both places
Slack and Discord get identical posts at the same time. Whoever is looking at either one sees the change.
Clear wording for each status
New, cancelled and other changes are worded differently. You can tell what happened from the first word without reading the rest.

How it works

What happens, step by step

Your billing tool tells ClickRuntime when a subscription is created, changed or cancelled.
A short message is written for that type of change, including the customer, plan and amount.
The same message is posted to your Slack channel and your Discord channel.

Before it runs live

Connect Discord
Connect Slack, then invite the app to the channel (type /invite @ClickRuntime there)
Paste your automation's link into the other app's webhook settings

What you get

RunsThe moment it happens

Post subscription changes to Slack and Discordjust nowSucceeded

Slack · #revenueCancelled: customer Acme Analytics, plan Team, 49.00 USD/month

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.

Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

Act only on the items that match your own rules, and skip the rest
Add an AI step, for example to summarize, sort or draft a reply
Add another app, for example also send it to Google Sheets
Combine it with other Discord and Slack steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.

status_change_notifications_to_slack_and_discord.pyexample

from slack_sdk import WebClient
from clickruntime import on_event, credentials, http

DISCORD_CHANNEL = "your-discord-channel-id"
LABELS = {"customer.subscription.created": "New subscription", "customer.subscription.deleted": "Cancelled",
          "customer.subscription.updated": "Changed"}

@on_event
def handle(event):
    data = event.json or {}
    label = LABELS.get(data.get("type"))
    if not label:
        return {"skipped": data.get("type")}
    sub = data["data"]["object"]
    item = sub["items"]["data"][0]["price"]
    amount = f"{item['unit_amount'] / 100:.2f} {item['currency'].upper()}/{item['recurring']['interval']}"
    text = f"{label}: customer {sub['customer']}, plan {item.get('nickname') or item['id']}, {amount}"
    WebClient(token=credentials.connection("slack", "work")).chat_postMessage(channel="#revenue", text=text)
    http.post(f"https://discord.com/api/v10/channels/{DISCORD_CHANNEL}/messages",
              headers={"Authorization": f"Bot {credentials.secret('DISCORD_BOT_TOKEN')}"}, json={"content": text})
    return {"posted": label}

FAQ

Common questions

Which billing tools can send these events?

Any tool that sends a webhook when a subscription changes, such as Stripe, Paddle or Lemon Squeezy. You add your automation's link as a webhook endpoint in that tool.

Can it verify the events really came from my billing tool?

Yes. Signature checking can be turned on for your trigger link, so requests that are not signed by your billing provider never reach the script.

Which details are included?

The customer, the plan and the amount, plus the type of change. Card numbers and other payment details are never part of the message.

What permissions does it need?

Slack chat:write; Discord Send Messages. Nothing else in your accounts is used.

Does it need AI?

No. It runs without AI, so it doesn't use your plan's AI allowance.

How many runs does it use?

One run for each event the app sends.

Can I change how it works?

Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

The moment it happens