Every 5 minutes

Turn Slack requests into Notion tickets

Requests posted in Slack become Notion tickets with a type and priority, and urgent ones are flagged straight away.

Runs: Every 5 minutes
Apps: Notion, Slack
AI: Yes, uses the built-in AI allowance
Access: Slack channels:history, chat:write; Notion insert

Send this to your assistant

Create a ClickRuntime automation: every 5 minutes, take new messages in #requests, work out the type and priority of each, create a ticket in my Requests database in Notion, and post urgent ones to #ops.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Add to ChatGPT Add to Claude

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A support channel, an internal request form or a shared inbox receives questions all day: a billing issue from a key customer, a request for a new laptop, a bug report, a casual question. They arrive as messages, all looking alike. Someone has to read each one, decide what it is, how urgent it is and who handles it, and then log it. When that person is busy, an urgent outage report waits behind a question about office plants.

Every five minutes ClickRuntime reads new messages, uses its built-in AI to decide the type, priority and a one-line summary, creates a ticket page in Notion with those fields, and posts to Slack only when the priority is high. Low priority items are logged quietly and can be worked through in order.

It suits support, IT and operations teams that do not want to buy a ticketing system yet.

What you get out of it

Urgent requests are seen first
High priority items are announced in Slack while routine ones are just logged. An outage report is not buried under ordinary questions. An outage report is announced in the channel, not buried below questions about office supplies.
Every request has a record
Each message becomes a Notion ticket with type, priority and summary. Nothing depends on someone remembering a message from last Tuesday. Nothing depends on someone remembering a message from last Tuesday, and reporting is simple later.
Sorting work stops being a job
The AI performs first-pass triage, so a person does not read and classify each message. Staff spend the time actually resolving requests. Staff spend the time actually resolving requests instead of sorting them into piles first.
Patterns can be analysed
With types and priorities stored as properties, you can count requests per week and see what generates the most. That supports decisions about documentation or staffing. That supports decisions about documentation, staffing or product fixes, using real counts.
A lightweight alternative to a ticketing tool
Teams get a queue, categories and alerts using Notion and Slack they already pay for. Moving to a dedicated tool later is easier, because the data is already structured. Moving to a dedicated tool later is easier, because the history is already structured.

How it works

What happens, step by step

Every 5 minutes, ClickRuntime reads new messages posted in your Slack requests channel since the last check.
AI reads each request, decides its type and priority, and writes a short summary.
A ticket is created in your Notion requests database with those details.
Urgent requests are also flagged in your #ops Slack channel with the summary and a link to the ticket.

Before it runs live

Connect Notion and share the database you want it to use
Connect Slack, then invite the app to the channel (type /invite @ClickRuntime there)

What you get

RunsEvery 5 minutes

Turn Slack requests into Notion ticketstoday, 9:00Succeeded

Slack · #ops🚨 Urgent access: Northwind team can't log in to the admin portal since the SSO change https://www.notion.so/…

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.

Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

Act only on the items that match your own rules, and skip the rest
Change what the AI looks for, or how it writes the result
Add another app, for example also send it to Google Sheets
Combine it with other Notion and Slack steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.

triage_incoming_requests_into_notion_with_slack_alerts.pyexample

from slack_sdk import WebClient
from clickruntime import on_trigger, credentials, http, state, ai, notify, report_fetched

CHANNEL_ID = "C0123REQUESTS"
DATABASE_ID = "your-requests-database-id"

@on_trigger
def run(event):
    slack = WebClient(token=credentials.connection("slack", "work"))
    oldest = state.get("oldest") or "0"
    msgs = [m for m in slack.conversations_history(channel=CHANNEL_ID, oldest=oldest, limit=50)["messages"]
            if not m.get("bot_id") and m.get("subtype") is None]
    report_fetched(len(msgs))
    if not msgs:
        return {"new": 0}
    for m in reversed(msgs):
        t = ai.generate(m["text"][:2000], max_output_tokens=80,
                        json_schema={"type": "object", "properties": {"type": {"enum": ["bug", "access", "question", "feature"]},
                                     "priority": {"enum": ["urgent", "normal", "low"]}, "summary": {"type": "string"}}}).json
        page = http.post("https://api.notion.com/v1/pages",
                         headers={"Authorization": f"Bearer {credentials.secret('NOTION_TOKEN')}", "Notion-Version": "2022-06-28"},
                         json={"parent": {"database_id": DATABASE_ID}, "properties": {
                             "Name": {"title": [{"text": {"content": t["summary"][:200]}}]},
                             "Type": {"select": {"name": t["type"]}}, "Priority": {"select": {"name": t["priority"]}}}}).json()
        if t["priority"] == "urgent":
            notify.slack(f"🚨 Urgent {t['type']}: {t['summary']}\n{page['url']}", channel="#ops")
    state.set("oldest", msgs[0]["ts"])
    return {"tickets": len(msgs)}

FAQ

Common questions

How does the AI decide priority?

From the content of the message using the criteria you describe, such as outages and payment failures being high and general questions low. You can tune the wording to match your own definitions. The more concrete your definitions, the better the results.

Can it assign tickets to people?

Yes, with a rule such as billing issues go to finance and access issues go to IT. The Notion ticket gets an assignee property and the Slack alert can mention that person. Assignment rules live in the instructions.

What if the AI classifies something wrongly?

The ticket is an ordinary Notion page, so you can change the type or priority by hand. Reviewing wrong cases from time to time helps you improve the instructions to the AI. Corrections also tell you where the instructions need more detail.

What permissions does it need?

Slack channels:history, chat:write; Notion insert. Nothing else in your accounts is used.

Does it need AI?

Yes. It uses ClickRuntime's built-in AI, so you don't need an OpenAI or Anthropic key. Every plan includes a monthly AI allowance.

How many runs does it use?

One run each time it checks. Checks that find nothing new and stop right away aren't counted.

Can I change how it works?

Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

Every 10 minutesAI