Each new Typeform response

Sort support requests by urgency

Every new support form response is classified with AI, and urgent ones are posted to Slack straight away.

Runs: Each new Typeform response
Apps: Typeform, Slack
AI: Yes, uses the built-in AI allowance
Access: Typeform responses sent to the trigger link; Slack post to one channel

Send this to your assistant

Create a ClickRuntime automation: when someone submits our support form in Typeform, use AI to sort it as urgent, normal or spam. Post urgent ones to #support in Slack with a one-line summary.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Add to ChatGPT Add to Claude

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

Most support inboxes treat every message the same way: first in, first out. That works until a customer who was charged twice, or who can't log in before a launch, waits behind a dozen "how do I change my password" questions. By the time someone reads the urgent request, the customer has been waiting for hours and has started looking for other ways to be heard.

This template reads every new request the moment it arrives, decides whether it is urgent, normal or spam, and posts the urgent ones to your team's Slack channel with a one-line summary. Your team sees what matters first, without anyone having to watch the form all day.

What you get out of it

Urgent issues get attention right away
Billing errors, outages and blocked accounts reach a person in minutes, even when the queue is long or the team is busy with other work.
A better experience for customers
A fast reply when something is really wrong is what customers remember. Handling the worst moments quickly builds trust and keeps people coming back.
Fewer bad reviews and public complaints
Customers who feel ignored write one-star reviews and post on social media. Answering urgent problems before frustration builds lowers that risk.
Fewer disputes and chargebacks
A customer who was charged twice and gets no reply often goes to their bank. Spotting payment problems early lets you refund before a dispute is raised, which saves fees and protects your account with the payment provider.
Less time spent sorting
Agents no longer read every message just to decide what to answer first. Spam is filtered out and normal requests stay in the queue, so the team spends its time on replies.
A record you can learn from
Every request is logged with its label and summary, so you can see how many urgent issues come in, when they happen and what they are about.

How it works

What happens, step by step

Typeform sends each new response to the automation's trigger link.
ClickRuntime checks Typeform's signature, so only real responses run.
The script sends the message text to the AI model and gets back a label and a one-line summary.
Urgent requests are posted to #support. Everything else is logged in the run history.

Before it runs live

Connect Slack
Add a webhook in Typeform pointing at the trigger link
Save Typeform's signing secret as a secret

What you get

RunsEach new Typeform response

Sort support requests by urgencyjust nowSucceeded

Slack · #supportUrgent: customer charged twice for order #4821 and wants a refund today.

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.

Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

Act only on the items that match your own rules, and skip the rest
Change what the AI looks for, or how it writes the result
Add another app, for example also send it to Google Sheets
Combine it with other Typeform and Slack steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.

triage_support_requests.pyexample

from clickruntime import on_event, ai, notify, log

@on_event
def handle(event):
    answers = event.json["form_response"]["answers"]
    message = " ".join(a.get("text", "") for a in answers)
    result = ai.generate(
        f"Support request:\n{message[:2000]}",
        system="Label the request urgent, normal or spam and summarise it in one line.",
        json_schema={"type": "object", "properties": {
            "label": {"enum": ["urgent", "normal", "spam"]},
            "summary": {"type": "string"}}},
    )
    if result.json["label"] == "urgent":
        notify.slack(f"Urgent: {result.json['summary']}", channel="#support")
    log.info("triaged", result.json)
    return result.json

FAQ

Common questions

Does this need an AI account?

No. Scripts call ClickRuntime's model directly. Every plan includes a monthly AI allowance, including the free plan.

What if the AI gets the label wrong?

Every run is logged with the label and summary, so you can check. Ask your assistant to adjust the instructions and apply the change.

Can I change what counts as urgent?

Yes. Tell your assistant what urgent means for your business, for example billing problems, outages or anything from a customer on your top plan, and it updates the instructions the AI follows.

Does it work with other help desks or forms?

Yes. Any tool that can send a webhook works, such as Zendesk, Intercom, Freshdesk, Jotform or your own contact form. Ask your assistant to use that tool instead of Typeform.

Can urgent requests go to email or a different channel?

Yes. Ask your assistant to email the on-call person, post to another Slack channel, or do both.

Does each request count as a run?

Yes. Each new form response is one run, whether it turns out urgent, normal or spam.

What permissions does it need?

Typeform responses sent to the trigger link; Slack post to one channel. Nothing else in your accounts is used.

Does it need AI?

Yes. It uses ClickRuntime's built-in AI, so you don't need an OpenAI or Anthropic key. Every plan includes a monthly AI allowance.

How many runs does it use?

One run for each event the app sends.

Can I change how it works?

Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

The moment it happensAI