Weekly

Get a weekly summary of form feedback

Every Friday you get the main themes and overall mood from that week's feedback responses.

Runs: Weekly
Apps: Google Forms
AI: Yes, uses the built-in AI allowance
Access: read

Send this to your assistant

Create a ClickRuntime automation: every Friday at 3pm, summarise this week's responses to my Customer Feedback form into the top 5 themes with overall sentiment, and email it to me.

Paste it into your assistant. It tells you what it will send or change before it runs live.

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First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A product manager collects customer feedback through a Google Form linked from a post-purchase email. Two hundred responses arrive in a month, many of them free text: slow delivery, confusing checkout, a missing size, praise for support. Nobody has time to read all of them, so decisions rest on the three comments someone remembered, and a growing complaint can sit buried for weeks.

Every week, ClickRuntime gathers the responses from the previous 7 days and passes them to ClickRuntime's built-in AI, which groups them into themes and rates overall sentiment. You get an email with the main themes, how often each came up, a few representative quotes and any sharp change in tone.

Support leads, founders, event organizers and course creators use it to hear what customers actually say, without a research project.

What you get out of it

Patterns instead of anecdotes
Hearing that a dozen people mentioned the same checkout step is more useful than one loud comment. Counted themes show where to spend the next sprint, instead of fixing whatever was said most recently.
Problems caught while they are small
A rise in negative comments about delivery in one week is an early signal. A weekly report shows it before ratings fall, refunds rise or complaints reach public review sites.
Quotes that carry the customer's voice
Representative comments sit next to each theme, so the report is not just labels. Showing a stakeholder the real words makes the case for a change more convincingly than a chart.
Feedback reaches decision makers
Few executives open a response sheet, but most read an email. Putting the findings in their inbox weekly means customer opinion becomes part of regular planning instead of an occasional topic.
A history to compare against
With a report each week, you can see whether a fix helped. If delivery complaints drop after a carrier change, the emails over the next month show it clearly. Proof beats opinion in a roadmap meeting.

How it works

What happens, step by step

Every Friday, ClickRuntime collects the last seven days of responses to your Google Forms feedback form.
AI reads them all, picks out the main themes with how many responses mention each, and judges the overall mood.
You get one email with the numbered themes and a line on overall sentiment.

Before it runs live

Connect Google Forms

What you get

RunsWeekly

Get a weekly summary of form feedbacktoday, 9:00Succeeded

Email · Customer feedback1. Delivery speed (9 responses) 2. Packaging damage (5) Overall sentiment: mostly positive, frustration about shipping

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.

Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

Run it at a different time, more or less often, or only on weekdays
Change what the AI looks for, or how it writes the result
Add another app, for example also send it to Slack
Combine it with other Google Forms steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.

weekly_ai_feedback_report.pyexample

from datetime import datetime, timedelta, timezone
from clickruntime import on_trigger, credentials, http, notify, ai

FORM_ID = "1FAIpQLSdFeedbackFormId"  # Customer Feedback

@on_trigger
def run(event):
    since = (datetime.now(timezone.utc) - timedelta(days=7)).strftime("%Y-%m-%dT%H:%M:%SZ")
    resp = http.get(f"https://forms.googleapis.com/v1/forms/{FORM_ID}/responses",
                    params={"filter": f"timestamp > {since}"},
                    headers={"Authorization": f"Bearer {credentials.connection('google', 'work')}"})
    resp.raise_for_status()
    answers = []
    for r in resp.json().get("responses", []):
        text = " / ".join(x.get("value", "") for a in r.get("answers", {}).values()
                          for x in a.get("textAnswers", {}).get("answers", []))
        answers.append(text[:500])
    if not answers:
        notify.email_me("Customer feedback this week", "No responses this week.")
        return {"responses": 0}
    numbered = "\n".join(f"{i + 1}. {a}" for i, a in enumerate(answers))
    report = ai.generate(f"Customer feedback responses:\n{numbered}",
                         system="List the top 5 themes with how many responses mention each, then one line on overall sentiment.",
                         max_output_tokens=500).text
    notify.email_me(f"Customer feedback: {len(answers)} responses this week", report)
    return {"responses": len(answers)}

FAQ

Common questions

How many responses can it handle in a week?

It copes with hundreds of responses, and for very large volumes it can analyze them in batches and merge the themes. If a week has no new responses, the email says so instead of inventing a summary.

Can it report on specific questions only?

Yes. You can point the analysis at the open-ended questions and leave out email addresses and multiple-choice answers, or ask for a breakdown by a rating question such as scores of 1 and 2 compared with 4 and 5.

Is my customers' feedback used to train AI models?

The analysis runs through ClickRuntime's built-in AI, so no separate AI account or key is needed. Check ClickRuntime's privacy terms for how data is handled, and consider leaving names and emails out of the analysis if the form collects them.

What permissions does it need?

read. Nothing else in your accounts is used.

Does it need AI?

Yes. It uses ClickRuntime's built-in AI, so you don't need an OpenAI or Anthropic key. Every plan includes a monthly AI allowance.

How many runs does it use?

One run each time it runs (weekly). Checks that find nothing to do and stop right away aren't counted.

Can I change how it works?

Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

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