Skip to content
ClickRuntime

Automate Bird

Bird handles SMS, WhatsApp and email for your customers, and automations keep watch over that traffic. Inbound customer messages get forwarded to the people who should answer, and bounces, spam complaints and failed sends are flagged before they pile up. Describe what you want to your AI assistant, check what it will do, and it keeps running.

Add to ChatGPTAdd to Claude
Works inChatGPTClaudeClaude CodeCursorCodexVS CodeGemini CLIZedopencodeAny MCP client

Try asking

Create a ClickRuntime automation: when our Bird number receives an SMS or WhatsApp message, email support@example.com with the sender's number, channel and message text.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Ideas

What you can automate in Bird

Customer messages that reach a real inbox, and failed or bounced sends you hear about with the reason attached. These are ready-made starting points. Anything else you can describe works too.
The moment it happens

Email yourself new SMS and WhatsApp messages from Bird

When a customer texts or WhatsApps our Bird number, I get an email with who sent it and what they said.

See how it works
The moment it happens

Get alerts for bounced and failed Bird messages

Bounces, spam complaints and failed SMS or WhatsApp sends are posted to Slack with the recipient and reason.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Bird, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Bird automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what Bird should do in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

Every day, check Bird for SMS messages that failed to deliver and send me a list with the reasons.

When a Shopify order ships, send the customer a Bird SMS with the tracking link.

When a new lead fills our Typeform, send them a Bird WhatsApp message, create a HubSpot contact and post the lead in Slack.

Beyond chat

Have Bird work when you're not in the chat

Connecting Bird to ChatGPT or Claude lets you ask about it while you chat. ClickRuntime handles the part that should happen on its own: checks on a schedule and actions on each new event, set up from the same chat and running after you close it.

Setup

Connect Bird

You connect Bird with an access key that an organization admin creates in your own Bird workspace, with only the roles the automation needs.

Bird

Omnichannel messaging

  1. In the Bird app, go to Settings, then Organization settings, then Access keys.
  2. Add a new key and assign it the roles or policies the automation needs, such as reading channel messages.
  3. Copy the key and note your workspace ID.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the access key and workspace ID as secrets for Bird.

Good to know

Bird limits that affect automations

  • Access keys are tied to a region. A key sent to another region's host is rejected, so use the key from the region your workspace is in.
  • Only organization admins can create access keys, and a key can only do what its assigned roles allow.
  • Inbound messages and delivery events reach the automation by webhook, so they are handled as they happen rather than on a polling schedule.

FAQ

Questions about automating Bird

Which Bird channels can an automation watch?
Inbound SMS and WhatsApp messages, plus delivery events such as email bounces, spam complaints and failed SMS or WhatsApp sends.
What access does ClickRuntime get?
Whatever the roles on your access key allow. For forwarding messages and reporting failures, read access to your channels is enough.
Can I get one daily round-up of failures instead of an alert each time?
Yes. Ask your assistant to collect failed sends through the day and post a single summary at a set time.
Is AI needed for Bird automations?
No. Forwarding and failure alerts run without it. If you want inbound messages sorted or summarised, that uses the AI that comes with every ClickRuntime plan, so you don't need your own AI key.
Is this a Bird connector for ChatGPT or Claude?
Not for chatting with Bird data. A chat connector lets your assistant read and change Bird while you're in the conversation. ClickRuntime is for the work that should happen without you: you set up an automation from the chat once, and it keeps running on a schedule or on each Bird event.

Related pages

Keep exploring

Tell your assistant what Bird should do

Free plan. No credit card.

Add to ChatGPTAdd to Claude