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ClickRuntime

Automate Twilio

Put your Twilio numbers to work on texts and calls you'd otherwise handle by hand. Missed callers get a text back, clients get booking confirmations and reminders by SMS, voicemails arrive in your inbox as transcripts, and you hear about failed messages or a sudden jump in spend. Describe what you want to your AI assistant, check what it will do, and it keeps running with your laptop closed.

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Try asking

Create a ClickRuntime automation: give me a link my order system can post to; for each new order, text me the customer name, total and order number.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Ideas

What you can automate in Twilio

Texts that go out at the right moment, missed calls and unanswered quotes followed up, voicemails you can read, and early warning on failures, low balance and unusual usage. These are ready-made starting points. Anything else you can describe works too.
The moment it happens

Get a text when your form or app reports something

A new form entry, order or failed job sends a short SMS to your phone with the details that matter.

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Every 5 minutes to every 6 hours

Get a text when your site goes down

You get one SMS when a check fails and another when it recovers, without repeats in between.

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Collects as they arrive, acts daily

Text clients a booking confirmation and reminders

Clients get an SMS when they book, plus reminders the day before and shortly before, never during quiet hours.

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The moment it happens

Text back callers you miss

Anyone whose call goes unanswered gets a text within moments, and you get their number by email.

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The moment it happensAI

Answer incoming texts with AI

Customers who text your number get a reply based on your FAQ, even when they send several messages in a row.

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Collects as they arrive, acts daily

Ask customers for a review by text after each job

Once a job is done, the customer gets one polite text with your review link, a couple of hours later.

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Collects as they arrive, acts daily

Follow up on quotes that get no reply

Customers who haven't answered your quote get two friendly nudges by text, and you hear if they never reply.

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The moment it happens

Get texts to your Twilio number by email

Every SMS sent to your number arrives in your inbox with the sender.

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Daily

Get yesterday's SMS count and spend each morning

One email a day tells you how many texts went out, how many failed and what it cost.

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On a schedule

Hear when texts start failing

Failed or undelivered messages are posted with their error codes, so you can spot a problem with a number or carrier early.

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The moment it happens

Get voicemails as text in your inbox

Each voicemail left on your number reaches you as an email with the caller, the transcript and a link to the recording.

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Every 5 minutesAI

Sort voicemails into urgent and not urgent

Each voicemail gets a one-line summary, urgent ones go to Slack and the rest arrive by email.

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Hourly

Get warned before your Twilio balance runs out

You get one alert when the balance drops below your limit, and no more until it's topped up.

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Every hour

Catch an unusual jump in Twilio spend

If today's texts or calls cost far more than usual, you're alerted with a breakdown, which can be an early sign of fraud.

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On a schedule

Get a daily list of calls on your numbers

Each morning you see yesterday's calls with caller, duration and whether they were answered.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Twilio, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Twilio automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what Twilio should do in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

When someone texts my Twilio number, use AI to work out whether they want to book, cancel or ask a question and send a matching reply.

Every day at 10, text each customer in my Appointments sheet in Google Sheets with a booking tomorrow through Twilio, and mark the row Reminded.

When an inbound text to my Twilio number contains urgent, post it in #oncall on Slack and email the full message to the support team through Gmail.

Works with

Twilio with the apps you already use

Twilio sends and receives the texts, but the contact lists, bookings and team conversations sit in other tools. Connecting them means a new row, booking or lead can trigger an SMS, and replies reach the people who need them.

Twilio works with hundreds of other apps

Name any of them when you ask your assistant, and your automation connects them. Over 248 apps are ready to go, and anything with an API works too.

  • WhatsApp Business
  • HubSpot
  • Salesforce
  • Pipedrive
  • Calendly
  • Acuity Scheduling
  • Shopify
  • Stripe
  • Typeform
  • Jotform
  • Notion
  • Zendesk
  • PagerDuty
  • Outlook
  • Microsoft Teams
  • SendGrid
  • OpenAI

Beyond chat

Have Twilio work when you're not in the chat

Connecting Twilio to ChatGPT or Claude lets you ask about it while you chat. ClickRuntime handles the part that should happen on its own: checks on a schedule and actions on each new event, set up from the same chat and running after you close it.

Setup

Connect Twilio

You connect Twilio with an API key you create in your own Twilio Console, or with your Account SID and Auth Token. Texts and calls use your numbers and are billed to your Twilio account.

Twilio

SMS / Voice

  1. Sign in to the Twilio Console and note your Account SID from Account Info.
  2. Go to Account, API keys & tokens and create a Standard API key.
  3. Copy the key's SID (it starts with SK) and its Secret. Twilio only shows the Secret once.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the Account SID, key SID and Secret as secrets for Twilio.

Good to know

Twilio limits that affect automations

  • On a trial account, Twilio only sends to phone numbers you have verified. Upgrade before texting customers.
  • Sending SMS to US numbers needs A2P 10DLC registration in Twilio first.
  • WhatsApp through Twilio needs an approved sender, and outside 24 hours of the customer's last message only template messages can be sent.
  • Recipients must have opted in to receive reminders and follow-up texts.
  • Balance checks don't work on subaccounts, because Twilio doesn't report a balance for them.

FAQ

Questions about automating Twilio

What can ClickRuntime see and do in my Twilio account?
With your API key it can send texts from your numbers, read your message and call logs, voicemail transcriptions, usage records and balance, and set the address Twilio calls when a message or call comes in.
Should I use an API key or my Auth Token?
An API key. You can create one just for ClickRuntime and revoke it without changing your main Auth Token, which other systems may rely on.
Does it react to incoming texts and calls straight away?
Yes. Twilio sends incoming texts, call status changes and transcriptions to the automation's link as they happen, so text-backs and AI replies go out within seconds. Reports and usage checks run on a schedule.
Who pays for the texts?
Your Twilio account, at Twilio's rates. The daily cost report and spike alert help you keep an eye on it.
Do I need AI for Twilio automations?
Most don't use it: alerts, reminders, text-backs and reports work without. AI replies to texts and voicemail summaries use the AI that comes with every ClickRuntime plan, so no AI key is needed.
Is this a Twilio connector for ChatGPT or Claude?
Not for chatting with Twilio data. A chat connector lets your assistant read and change Twilio while you're in the conversation. ClickRuntime is for the work that should happen without you: you set up an automation from the chat once, and it keeps running on a schedule or on each Twilio event.

Related pages

Keep exploring

Tell your assistant what Twilio should do

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