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ClickRuntime

Connect Gmail to Jira

A lot of work still arrives by email: support requests, vendor advisories, feedback, new-hire paperwork. Connecting Gmail and Jira turns those emails into tracked tickets, and sends the right people an email when tickets need their attention or are finally fixed.
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Ideas

What you can do with Gmail and Jira

Tickets from email, onboarding, escalations, reports and fixed-bug notices, between Gmail and Jira. These are ready-made starting points. Anything else you can describe works too.
On a schedule

Turn vendor security advisories into Jira tickets

New security advisories from the vendors you rely on become Jira tickets, and you get an email for each one.

See how it works
The moment it happens

Create Jira onboarding tasks and send a welcome email

When a new hire is confirmed, an onboarding epic with tasks appears in Jira and the new hire gets a welcome email from you, with their manager copied.

See how it works
Every 5 minutesAI

Turn support emails into categorised Jira tickets

Every email to your support address becomes a Jira ticket with a category, priority and summary, and the sender gets an acknowledgement with the ticket number.

See how it works
On a schedule

Email a weekly sprint report to stakeholders

Every Friday stakeholders get an email with the sprint's progress: what is done, in progress and at risk, with a short written summary.

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Daily

Email assignees and leads about overdue Jira tickets

Each morning, people with overdue or blocked tickets get one email listing them, with their lead copied, and nobody is emailed about the same ticket twice in a row.

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Daily

Run daily checks that open Jira tickets when something fails

Each day your SSL certificates and key endpoints are checked, and any new problem opens a Jira ticket and sends you an email.

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The moment it happensAI

Triage customer feedback into Jira and email critical issues

Each piece of customer feedback becomes a Jira issue with a type and severity, and critical problems are emailed to you straight away.

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Every 30 minutes

Email customers when the bug they reported is fixed

When a Jira bug is resolved, the customers who reported it get a short email from you saying it is fixed.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Gmail and Jira, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Gmail and Jira automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what should happen between Gmail and Jira in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

Turn emails labeled support into Jira tickets, but if the sender already has an open ticket, add the email as a comment instead.

Have AI read each new email from customers and only create a Jira bug when it describes a product problem, setting priority from how severe it sounds.

Use cases

Why people connect Gmail and Jira

How the two apps work together

  • The automation checks Gmail for new messages matching a label or search every few minutes.
  • Each matching email becomes a Jira issue or a comment on an existing one, with the email details in the description.
  • Jira webhooks or scheduled checks send status changes back as Gmail emails to the people involved.

  • Support inbox to Jira Service Management

    Support leads turn emails to a support address into Jira tickets with the sender, subject and body. Agents work the queue in Jira instead of the inbox.

  • Status emails to customers on resolution

    Account managers send a short Gmail reply to the original requester when the linked Jira ticket moves to Done. Customers hear back without anyone copying updates.

  • Vendor and monitoring alerts as tickets

    Ops teams turn alert emails from vendors, backups or monitoring tools into Jira tasks. Duplicate alerts update the same ticket instead of opening new ones.

  • Weekly ticket digest by email

    Department heads who do not log into Jira get a Monday email listing open tickets by status and assignee for their project.

More apps

Gmail, Jira and other apps in one automation

An automation isn't limited to two apps. Add the next step in another app and it runs as part of the same automation.

Urgent emails to Jira with Slack alert

When an email to support mentions outage or down, create a Highest priority Jira ticket and post it in #on-call.

Log email tickets in a sheet

For every Jira ticket created from email, add a row to my Support Log sheet with the sender, date and ticket key.

Tag Jira tickets with HubSpot customer tier

When an email becomes a Jira ticket, look up the sender in HubSpot and add their company and plan to the ticket.

Setup

Connect Gmail and Jira once

Every idea on this page uses the same two connections, so you set them up once. If one is missing, your assistant tells you and links to the right place.

Gmail

Email

  1. At console.cloud.google.com, create a project and enable the Gmail API under APIs & Services → Library.
  2. Set up the OAuth consent screen. On Google Workspace choose Internal. On a personal Gmail account choose External, then under Audience click Publish app so it is In production, not Testing.
  3. Under Data Access, add the scopes you need, such as https://www.googleapis.com/auth/gmail.modify, or gmail.send if you only want to send.
  4. Under Clients, create an OAuth client of type Web application with the redirect URI https://clickruntime.com/oauth/callback.
  5. In the ClickRuntime dashboard, open Connections, choose Gmail and enter the client ID and secret. On a personal account Google shows an unverified-app screen: click Advanced, then go to your app.

Jira

Project management / Issue tracking

  1. Go to id.atlassian.com/manage-profile/security/api-tokens and choose Create API token. Atlassian sends a code to your email to confirm.
  2. Name the token, choose an expiry of 1 to 365 days, create it and copy it straight away. It can't be shown again.
  3. Note your site address, such as yoursite.atlassian.net, and the email of the Atlassian account that created the token.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the email, token and site for Jira.

FAQ

Questions about connecting Gmail and Jira

Which address are emails sent from?
Your connected Gmail or Google Workspace address, so replies come back to your inbox. Alerts only for you go to the email on your ClickRuntime account.
Will it read my whole inbox?
No. Automations that read email only look at messages matching a search you set, such as mail sent to support@ or from a vendor's advisory address.
Can customers see our Jira tickets?
No. Emails to customers contain only what you put in the message, such as a short acknowledgement or a note that a fix is live.
Is there a sending limit?
Gmail's own daily limits apply to your account: about 500 messages a day on a free Gmail account, more on Google Workspace.
Can it add email replies to an existing ticket?
Yes. The script can store the Gmail thread ID with the ticket key and add later replies in that thread as comments.
Are attachments copied to Jira?
They can be. The script can download attachments from Gmail and attach them to the Jira issue.
Which Gmail messages does it look at?
Only the ones matching the label or search you choose, such as to:support@ or label:jira. Other mail is ignored.

Related pages

Keep exploring

Tell your assistant what Gmail and Jira should do together

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