Turn support emails into categorised Jira tickets

import base64
from email.mime.text import MIMEText
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_trigger, credentials, http, ai, report_fetched

JIRA, SITE = "https://api.atlassian.com/ex/jira/your-cloud-id", "https://acme.atlassian.net/browse/"
adf = lambda text: {"type": "doc", "version": 1, "content": [{"type": "paragraph", "content": [{"type": "text", "text": text}]}]}

def jira(method, path, **kw):
    resp = http.request(method, JIRA + path, headers={"Authorization": f"Bearer {credentials.connection('jira', 'work')}", "Accept": "application/json"}, **kw)
    return resp.raise_for_status() or (resp.json() if resp.content else None)
gmail = lambda: build("gmail", "v1", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False).users()

def send(to, subject, body, cc=None):
    msg = MIMEText(body)
    msg["To"], msg["Subject"] = to, subject
    if cc: msg["Cc"] = cc
    gmail().messages().send(userId="me", body={"raw": base64.urlsafe_b64encode(msg.as_bytes()).decode()}).execute()

LABEL_ID = "Label_123"  # your "Logged" label
SCHEMA = {"type": "object", "properties": {"category": {"type": "string", "enum": ["access", "hardware", "software", "other"]},
          "priority": {"type": "string", "enum": ["High", "Medium", "Low"]}, "summary": {"type": "string"}}}

@on_trigger
def run(event):
    g = gmail()
    msgs = g.messages().list(userId="me", q="to:support@acme.example -label:logged newer_than:2d").execute().get("messages", [])
    report_fetched(len(msgs))
    if not msgs:
        return {"created": 0}
    for m in msgs:
        msg = g.messages().get(userId="me", id=m["id"], format="metadata", metadataHeaders=["From", "Subject"]).execute()
        h = {x["name"]: x["value"] for x in msg["payload"]["headers"]}
        t = ai.generate(f"Subject: {h.get('Subject')}\n{msg['snippet']}", json_schema=SCHEMA, max_output_tokens=100, system="Triage this IT support email.").json
        issue = jira("POST", "/rest/api/3/issue", json={"fields": {"project": {"key": "SUP"}, "issuetype": {"name": "Task"}, "summary": t["summary"][:250],
                     "priority": {"name": t["priority"]}, "labels": [t["category"]], "description": adf(f"From {h['From']}\n\n{msg['snippet']}")}})
        send(h["From"], f"[{issue['key']}] Re: {h.get('Subject', '')}", f"Thanks, we've logged your request as {issue['key']} and will be in touch soon.")
        g.messages().modify(userId="me", id=m["id"], body={"addLabelIds": [LABEL_ID]}).execute()
    return {"created": len(msgs)}