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ClickRuntime

Automate Gong

Turn your recorded Gong calls into something the team reads. Calls are summarised with next steps as they finish, yesterday's conversations arrive as one morning digest, and managers get call counts and talk time per rep each week. Describe what you want to your AI assistant, check what it will do, and it keeps running with your laptop closed.

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Try asking

Create a ClickRuntime automation: every 15 minutes, check Gong for newly processed calls, summarise each one in 5 bullets with next steps and owners, and post it to #sales-calls in Slack.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Ideas

What you can automate in Gong

Call summaries with action items, a daily recap of conversations, and weekly activity numbers for each rep. These are ready-made starting points. Anything else you can describe works too.
Every 15 minutesAI

Post an AI summary of each Gong call to Slack

Shortly after a call is recorded, the channel gets a summary with the action items.

See how it works
On a scheduleAI

Get a morning digest of yesterday's Gong calls

One email each morning covers every call from the day before.

See how it works
On a schedule

Email weekly call activity per rep

Every Friday I see how many calls each rep had and how long they talked.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Gong, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Gong automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what Gong should do in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

Every Friday, look at this week's Gong calls and list deals where the customer raised a pricing concern.

After each Gong call, add a short summary and next steps to the matching Salesforce opportunity.

When a Gong call ends, have AI pull out action items, create them as Asana tasks and post the call summary in Slack.

Beyond chat

Have Gong work when you're not in the chat

Connecting Gong to ChatGPT or Claude lets you ask about it while you chat. ClickRuntime handles the part that should happen on its own: checks on a schedule and actions on each new event, set up from the same chat and running after you close it.

Setup

Connect Gong

You connect Gong with an access key and secret created in your own Gong company settings. Only a Technical Administrator can create them.

Gong

Revenue intelligence

  1. Sign in to Gong as a Technical Administrator.
  2. Open Company Settings, then Ecosystem, then API, and create a new key.
  3. Copy the Access Key and the Access Key Secret straight away. The secret is shown only once.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the key and secret for Gong. They are sent as Basic auth.

Good to know

Gong limits that affect automations

  • Gong allows 3 API calls per second and 10,000 per day by default. Summaries that fetch a transcript for every call count against this, which matters for large teams.
  • Only Technical Administrators can create API keys, so someone with that role has to set up the connection.
  • New calls are picked up by checking Gong regularly, every 15 minutes or so, rather than the instant a call ends.

FAQ

Questions about automating Gong

What can ClickRuntime see in Gong?
Your calls, their transcripts and call activity stats, as far as the API key allows. These automations read from Gong and send the results elsewhere. They don't change anything in Gong.
How soon after a call do I get the summary?
Gong is checked every 15 minutes or so, once a call has been processed and is ready. The summary is posted on the next check.
Do I need AI for Gong automations?
Call summaries and digests use AI, which comes with every ClickRuntime plan, so you don't need your own AI key. Activity counts per rep run without it.
Will it hit Gong's rate limit?
Not for typical use. The default limit is 3 calls per second and 10,000 a day. Each summary needs a few calls, so a team with very high call volume should keep an eye on it.
Why can't any user connect Gong?
Gong only lets Technical Administrators create API keys. OAuth is reserved for apps in Gong's partner program.
Is this a Gong connector for ChatGPT or Claude?
Not for chatting with Gong data. A chat connector lets your assistant read and change Gong while you're in the conversation. ClickRuntime is for the work that should happen without you: you set up an automation from the chat once, and it keeps running on a schedule or on each Gong event.

Related pages

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