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On a schedule

Get a morning digest of yesterday's Gong calls

One email each morning covers every call from the day before.

Runs
On a schedule
Apps
Gong
AI
Yes, uses the built-in AI allowance
Access
read

Send this to your assistant

Create a ClickRuntime automation: every weekday at 8am, summarise all Gong calls from the last 24 hours, grouped by account with key objections and next steps, and email it to me.

Paste it into your assistant. It tells you what it will send or change before it runs live.

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A head of customer success starts the day with forty unread Slack messages and no sense of what happened on yesterday's calls. Her team spoke with a dozen accounts. One customer sounded unhappy about an integration, another asked about renewal pricing, and a third mentioned a new stakeholder. None of that reaches her until it turns into an escalation, usually days later.

On the schedule you set, the calls Gong recorded over the last 24 hours are listed and their transcripts fetched. ClickRuntime's built-in AI condenses them into one digest covering who was spoken to, what came up and what is owed. It arrives as a single email, ready to read before the first meeting.

If you would rather read it in a group inbox, the digest can go to a shared address for the whole leadership team.

What you get out of it

  • One read instead of a dozen recordings

    A single email stands in for the call library you will never have time to open. You walk into stand-up knowing what customers actually said yesterday rather than what reps happened to report.

  • Unhappy accounts surface early

    A frustrated tone about an integration or a missed deadline shows up in the digest the next morning. Reaching out within a day often decides whether the customer escalates or stays.

  • Renewal and expansion signals are not lost

    When a customer asks about pricing tiers or extra seats, that mention is gathered with the rest. Account owners get to follow up while the question is fresh, not at the next quarterly review.

  • New stakeholders get recorded

    Names introduced on calls, such as a new finance approver, appear in the digest. That helps your team update the account map before a renewal conversation is run with the wrong person.

  • Consistent rhythm for the whole team

    Everyone gets the same view at the same time each day. Managers stop relying on whoever speaks first in stand-up and start from a shared picture of the previous day.

How it works

What happens, step by step

  1. Every morning at 8, ClickRuntime collects all Gong calls from the last 24 hours.

  2. It fetches the transcript of each call.

  3. AI writes one digest grouped by account, with the key objections and next steps for each.

  4. The digest is emailed to you. If there were no calls, you get a short email saying so.

Before it runs live

  • Connect Gong

What you get

RunsOn a schedule
Get a morning digest of yesterday's Gong callstoday, 9:00Succeeded
Email · Gong call digestNorthwind: pricing pushback on add-ons; next step, send ROI deck. Acme: security review pending; next step, intro to their CISO.

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.
  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

  • Run it at a different time, more or less often, or only on weekdays
  • Change what the AI looks for, or how it writes the result
  • Add another app, for example also send it to Slack
  • Combine it with other Gong steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.
morning_digest_of_yesterday_s_calls.pyexample
from datetime import datetime, timedelta, timezone
from clickruntime import on_trigger, credentials, notify, http, ai

@on_trigger
def run(event):
    auth = (credentials.secret("GONG_ACCESS_KEY"), credentials.secret("GONG_ACCESS_SECRET"))
    since = (datetime.now(timezone.utc) - timedelta(hours=24)).isoformat()
    resp = http.get("https://api.gong.io/v2/calls", auth=auth, params={"fromDateTime": since})
    calls = resp.json().get("calls", []) if resp.status_code != 404 else []
    if not calls:
        notify.email_me("Gong digest: no calls yesterday", "No Gong calls in the last 24 hours.")
        return {"calls": 0}
    titles = {c["id"]: c["title"] for c in calls}
    transcripts = http.post("https://api.gong.io/v2/calls/transcript", auth=auth,
                            json={"filter": {"callIds": list(titles)}}).json()["callTranscripts"]
    parts = []
    for t in transcripts:
        text = " ".join(s["text"] for p in t["transcript"] for s in p["sentences"])
        parts.append(f"## {titles[t['callId']]}\n{text[:6000]}")
    digest = ai.generate("Write a digest of these sales calls grouped by account, with key objections "
                         "and next steps for each.\n\n" + "\n\n".join(parts), max_output_tokens=1500).text
    notify.email_me(f"Gong digest: {len(calls)} calls", digest)
    return {"calls": len(calls)}

FAQ

Common questions

What time does the digest arrive?
It runs on the schedule you choose, such as 7:30 each weekday, and covers the 24 hours before that run. Pick a time that gives Gong enough time to finish processing late-afternoon calls, so nothing from the previous evening is missed.
Will weekend calls be included on Monday?
The digest looks back 24 hours, so a Monday run would miss Saturday and Sunday unless you set the window wider. If your team takes calls on weekends, ask for a Monday-specific lookback of 72 hours so the digest covers the whole gap.
Is the digest based on full transcripts or call titles?
Full transcripts, fetched from Gong for each recorded call. That means the digest reflects what was said, not just meeting titles or CRM notes. Calls with no transcript available are left out instead of being guessed at.
What permissions does it need?
read. Nothing else in your accounts is used.
Does it need AI?
Yes. It uses ClickRuntime's built-in AI, so you don't need an OpenAI or Anthropic key. Every plan includes a monthly AI allowance.
How many runs does it use?
One run each time it runs (on a schedule). Checks that find nothing to do and stop right away aren't counted.
Can I change how it works?
Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

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