Hourly

Hear about low Etsy reviews within the hour

Any new review under 4 stars is posted to Slack with the rating and text so you can respond quickly.

Runs: Hourly
Apps: Etsy
AI: Not needed
Access: read (public endpoint, API key)

Send this to your assistant

Create a ClickRuntime automation: check my Etsy shop reviews every hour and send any new review below 4 stars to #shop-feedback in Slack with the rating, the review text and the listing.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Add to ChatGPT Add to Claude

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A two-star review on an Etsy listing sits in front of every shopper who opens it, and buyers comparing similar items read the most recent feedback first. Most sellers only find out when they happen to open the shop manager, which can be days after a buyer wrote that the print arrived bent or the engraving was misspelled. By then the review has already cost sales and the window for a friendly public reply has passed.

Every hour, ClickRuntime asks Etsy for the reviews created since the last check, keeps the ones below the rating you set, and posts the star rating, the buyer's text and the listing it belongs to into your chosen channel. Good reviews pass quietly, so the alert only appears when something needs an answer.

It suits solo sellers who handle customer service between packing orders, and small teams where one person owns replies.

What you get out of it

Reply while the buyer is still listening
A buyer who just left two stars is usually still checking email. An hourly alert lets you apologize publicly and offer a replacement within the same day, which often leads the buyer to edit the rating upward.
Spot a product defect early
Three reviews mentioning a loose clasp in one week point to a supplier problem, not bad luck. Seeing each low rating as it arrives lets you pause the listing before dozens more orders ship with the same flaw.
Protect conversion on top listings
A single low rating on your best-selling listing drags down its average for every visitor. Knowing within the hour lets you respond fast, so the one complaint is visibly handled instead of left unanswered.
Stop checking the shop manager
You no longer open the reviews page just in case. The alert arrives where you already read messages, so attention stays on making and shipping while bad news still finds you quickly.
Keep a trail of complaints
Each alert includes the buyer's wording, giving you a running list of what customers dislike. Reviewing it monthly shows whether sizing, packaging or shipping time generates most of the criticism.

How it works

What happens, step by step

Every hour, ClickRuntime checks your Etsy shop for reviews posted since the last check.
It keeps only the low-rated ones.
Each one is posted to your #shop-feedback Slack channel with the stars, the item and what the buyer wrote, so you can respond quickly.

Before it runs live

Connect Etsy

What you get

RunsHourly

Hear about low Etsy reviews within the hourtoday, 9:00Succeeded

Slack · #shop-feedback★★☆☆☆ on *Linen tea towel, rust* > Colour was much darker than the photos.

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.

Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

Act only on the items that match your own rules, and skip the rest
Add an AI step, for example to summarize, sort or draft a reply
Add another app, for example also send it to Slack
Combine it with other Etsy steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.

new_review_alert.pyexample

import time
from clickruntime import on_trigger, credentials, http, state, notify, report_fetched

SHOP_ID = "12345678"
API = "https://openapi.etsy.com/v3/application"

@on_trigger
def run(event):
    headers = {"x-api-key": credentials.secret("ETSY_API_KEY")}
    since = state.get("since") or int(time.time()) - 3600
    reviews = http.get(f"{API}/shops/{SHOP_ID}/reviews", headers=headers,
                       params={"min_created": since + 1, "limit": 100}).json()["results"]
    report_fetched(len(reviews))
    if not reviews:
        return {"new": 0}
    for r in reviews:
        if r["rating"] < 4:
            listing = http.get(f"{API}/listings/{r['listing_id']}", headers=headers).json()
            notify.slack(f"{'★' * r['rating']}{'☆' * (5 - r['rating'])} on *{listing['title']}*\n"
                         f"> {r.get('review') or '(no text)'}\n{listing['url']}", channel="#shop-feedback")
    state.set("since", max(r["create_timestamp"] for r in reviews))
    return {"new": len(reviews)}

FAQ

Common questions

What rating counts as a bad review?

You decide the cutoff. A common choice is anything under four stars, but you can alert only on one and two stars, or on every review if you want to read all feedback. The threshold is a simple filter on the rating value.

Does it alert on reviews I have already seen?

No. Each run asks Etsy only for reviews created after the previous check, so a review is reported once. The first run starts from the time the automation is set up rather than flooding you with old reviews.

Can it post to a different channel than Slack?

Yes. The alert can go to Slack, email or another connected app, and you can send low ratings to one place and five-star reviews to another if you want to forward praise to a team channel.

What permissions does it need?

read (public endpoint, API key). Nothing else in your accounts is used.

Does it need AI?

No. It runs without AI, so it doesn't use your plan's AI allowance.

How many runs does it use?

One run each time it checks. Checks that find nothing new and stop right away aren't counted.

Can I change how it works?

Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

Every 5 minutes