The moment it happens

Turn complaints into Trello cards and share praise in Slack

Every form response is read for tone: complaints become Trello cards to act on, and praise is shared with the team in Slack.

Runs: The moment it happens
Apps: Slack, Trello
AI: Yes, uses the built-in AI allowance
Access: Trello read+write; Slack chat:write

Send this to your assistant

Create a ClickRuntime automation: give me a trigger link for my feedback form. Classify each response as positive or negative, create a Trello card in my Feedback list for negative ones and post positive ones to #wins.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Add to ChatGPT Add to Claude

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A software company collects feedback through a form on its website. Responses arrive in an inbox that a product manager reads once a week. Complaints wait days before anyone acts on them, and the kind words customers leave never reach the engineers and support staff who earned them.

With this automation, each response is sorted the moment it arrives. Problems turn into Trello cards in the list your team already works from, and positive notes go straight to a Slack channel where the whole team sees them.

What you get out of it

Complaints become work right away
A negative response is a card in your Feedback list within seconds, with the customer's words attached. It can be assigned and tracked like any other task, so nothing waits for the weekly review.
Praise reaches the people who earned it
Positive notes appear in #wins where support, product and engineering can all see them. That kind of feedback is good for morale and easy to lose in an inbox.
Tone is read, not guessed from keywords
AI reads the whole response, so 'not bad at all' is seen as positive and polite but frustrated messages are seen as complaints. Simple word lists get these wrong.
Works with the form you already have
Any form tool that can send responses to a link can be used. You keep your form, questions and branding as they are.

How it works

What happens, step by step

When someone submits your feedback form, the response is sent straight to ClickRuntime.
AI reads the response and decides whether it is positive or negative, and writes a short summary.
Negative responses become a card in the Feedback list on your Trello board.
Positive responses are posted to your #wins channel in Slack.

Before it runs live

Connect Slack, then invite the app to the channel (type /invite @ClickRuntime there)
Connect Trello
Paste your automation's link into the other app's webhook settings

What you get

RunsThe moment it happens

Turn complaints into Trello cards and share praise in Slackjust nowSucceeded

Slack · #winsNew praise: "Priya on your support team sorted our Northwind import in ten minutes. Brilliant service."

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.

Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

Act only on the items that match your own rules, and skip the rest
Change what the AI looks for, or how it writes the result
Add another app, for example also send it to Google Sheets
Combine it with other Slack and Trello steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.

route_feedback_by_sentiment_to_trello_and_slack.pyexample

from clickruntime import on_event, credentials, http, ai, notify, log

FEEDBACK_LIST_ID = "your-trello-list-id"

@on_event
def handle(event):
    data = event.json or {}
    text = str(data.get("feedback") or data.get("message") or "")[:2000]
    if not text.strip():
        return {"skipped": True}
    try:
        res = ai.generate(f"Customer feedback:\n{text}", max_output_tokens=60,
                          json_schema={"type": "object", "properties": {"sentiment": {"enum": ["positive", "negative"]},
                                       "summary": {"type": "string"}}, "required": ["sentiment", "summary"]}).json
    except ai.AIError as e:
        log.warning("AI unavailable, filing as card", {"code": e.code})
        res = {"sentiment": "negative", "summary": text[:80]}
    if res["sentiment"] == "positive":
        notify.slack(f"New praise: \"{text[:300]}\"", channel="#wins")
    else:
        http.post("https://api.trello.com/1/cards", params={
            "key": credentials.secret("TRELLO_KEY"), "token": credentials.secret("TRELLO_TOKEN"),
            "idList": FEEDBACK_LIST_ID, "name": res["summary"][:100], "desc": f"{text}\n\nFrom: {data.get('email', 'unknown')}"})
    return {"sentiment": res["sentiment"]}

FAQ

Common questions

What happens to neutral or mixed responses?

Mixed responses that contain a problem are treated as negative, so the issue is not lost. Purely neutral ones, such as a question, can be sent to a separate Trello list or channel.

Which form tools does it work with?

Any form that can send each response to a web address, which includes Typeform, Tally, Jotform and most website form builders. You paste the trigger link into the form's webhook setting.

What goes on the Trello card?

The card title is a short summary of the complaint, and the description holds the full response, the customer's email if your form asks for it, and the date.

What permissions does it need?

Trello read+write; Slack chat:write. Nothing else in your accounts is used.

Does it need AI?

Yes. It uses ClickRuntime's built-in AI, so you don't need an OpenAI or Anthropic key. Every plan includes a monthly AI allowance.

How many runs does it use?

One run for each event the app sends.

Can I change how it works?

Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

The moment it happens