Skip to content

The moment it happens

Log voice agent call transcripts in Sheets and Notion

Each call your voice agent finishes is added as a row in your calls sheet and as a Notion page with the full transcript.

Runs
The moment it happens
Apps
Google Sheets, Notion
AI
Not needed
Access
Sheet edit; Notion insert

Send this to your assistant

Create a ClickRuntime automation: when my Retell agent posts a call transcript, add a row to my Calls sheet and create a page in my Notion calls database with the full transcript.

Paste it into your assistant. It tells you what it will send or change before it runs live.

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A clinic uses a voice agent to take booking calls after hours. The provider keeps transcripts in its own dashboard, which the front-desk team never opens, so callback requests and complaints are found late.

A row per call in a sheet gives a quick overview for counting and filtering, and a Notion page per call holds the full conversation where the team already works. Every call can be reviewed and followed up.

What you get out of it

  • Every call is visible to the team

    Calls land where staff already look each morning. Callback requests are handled the same day.

  • A sheet for numbers, Notion for detail

    The sheet answers how many calls came in and why. The Notion page has the full conversation when someone needs it.

  • Quality review is easier

    Reading transcripts side by side shows where the agent struggles. You can improve its script with real examples.

  • Your own copy of the records

    Transcripts are kept in tools you control. Changing voice provider later does not mean losing history.

How it works

What happens, step by step

  1. When a call ends, your voice agent sends the call details and transcript to ClickRuntime.

  2. A page is created in your Notion calls database with the full transcript, split into readable paragraphs.

  3. A row with the time, caller, duration and a link to the Notion page is added to your Calls sheet.

Before it runs live

  • Connect your Google Sheets account and pick the spreadsheets it may use
  • Connect Notion and share the database you want it to use
  • Paste your automation's link into the other app's webhook settings

What you get

RunsThe moment it happens
Log voice agent call transcripts in Sheets and Notionjust nowSucceeded
Notion · CallsCall from +44 20 7946 0011, 3m 12s: booking request for Tuesday, callback needed.

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.
  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

  • Act only on the items that match your own rules, and skip the rest
  • Add an AI step, for example to summarize, sort or draft a reply
  • Add another app, for example also send it to Slack
  • Combine it with other Google Sheets and Notion steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.
store_call_transcripts_in_sheets_and_notion.pyexample
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_event, credentials, http

SHEET_ID, DB_ID = "your-spreadsheet-id", "your-notion-database-id"

@on_event
def handle(event):
    call = (event.json or {}).get("call") or {}
    if not call.get("transcript"):
        return {"skipped": True}
    text = call["transcript"]
    blocks = [{"object": "block", "type": "paragraph", "paragraph": {"rich_text": [{"text": {"content": text[i:i + 2000]}}]}}
              for i in range(0, len(text), 2000)][:100]
    page = http.post("https://api.notion.com/v1/pages", headers={"Authorization": f"Bearer {credentials.connection('notion', 'work')}",
        "Notion-Version": "2022-06-28"}, json={"parent": {"database_id": DB_ID}, "children": blocks, "properties": {
        "Name": {"title": [{"text": {"content": f"Call {call.get('from_number', '')} {call.get('call_id', '')}"}}]}}}).json()
    duration = round((call.get("end_timestamp", 0) - call.get("start_timestamp", 0)) / 1000)
    build("sheets", "v4", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False).spreadsheets().values().append(
        spreadsheetId=SHEET_ID, range="Calls!A:E", valueInputOption="USER_ENTERED",
        body={"values": [[event.received_at, call.get("from_number", ""), duration, call.get("disconnection_reason", ""), page.get("url", "")]]}).execute()
    return {"logged": call.get("call_id")}

FAQ

Common questions

Are long transcripts cut off?
No. Long transcripts are split into several paragraphs on the Notion page, so the full conversation is kept.
Which details go into the sheet?
Typically the call time, caller number, duration, outcome and a link to the Notion page. You can add or remove columns.
Does it work with voice agents other than Retell?
Yes, as long as the provider can send a message to a link when a call ends. The fields are matched to what that provider sends.
What permissions does it need?
Sheet edit; Notion insert. Nothing else in your accounts is used.
Does it need AI?
No. It runs without AI, so it doesn't use your plan's AI allowance.
How many runs does it use?
One run for each event the app sends.
Can I change how it works?
Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

Set up “Log voice agent call transcripts in Sheets and Notion” from your assistant

Copy the prompt above, or connect your assistant first. Free plan, no credit card.