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ClickRuntime

Automate Gorgias

Keep your store's Gorgias help desk under control. Tickets about refunds, chargebacks or damaged orders get flagged early, the day's ticket numbers arrive each morning, and tickets left waiting on the customer are closed. Describe what you want to your AI assistant, check what it will do, and it keeps running with your laptop closed.

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Try asking

Create a ClickRuntime automation: every morning at 8am, email me how many Gorgias tickets were created and closed yesterday, and how many are open right now.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Ideas

What you can automate in Gorgias

Early warning on tickets that could cost you money, a morning ticket count, and a queue that doesn't fill up with conversations customers have walked away from. These are ready-made starting points. Anything else you can describe works too.
On a schedule

Get a daily Gorgias ticket report

Each morning you see yesterday's new and closed tickets and how many are open now.

See how it works
On a scheduleAI

Get alerted to refund and chargeback tickets

New tickets about refunds, chargebacks or broken items reach your team channel within minutes.

See how it works
On a schedule

Close Gorgias tickets the customer never answered

Tickets where you replied last and heard nothing for a week are closed overnight.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Gorgias, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Gorgias automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what Gorgias should do in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

Every hour, check Gorgias tickets tagged refund and flag any open more than 24 hours.

When a Gorgias ticket mentions a damaged item, look up the Shopify order and add the order details as an internal note.

When a new Gorgias ticket comes in, have AI detect sentiment, tag angry customers as priority, post them in Slack and log the ticket in a Google Sheet.

Beyond chat

Have Gorgias work when you're not in the chat

Connecting Gorgias to ChatGPT or Claude lets you ask about it while you chat. ClickRuntime handles the part that should happen on its own: checks on a schedule and actions on each new event, set up from the same chat and running after you close it.

Setup

Connect Gorgias

You connect Gorgias with the REST API key from your own Gorgias account. It works with the same permissions as the user who created it.

Gorgias

E-commerce help desk

  1. In Gorgias, go to Settings → Account → REST API.
  2. Copy the base URL, your username (your email) and the API key. The key is shown once, and resetting it stops the old one working.
  3. In the ClickRuntime dashboard, open Connections & secrets and save the email and API key as secrets for Gorgias, along with your Gorgias base URL.

Good to know

Gorgias limits that affect automations

  • The key has the permissions of the person who created it, so create it as a user who can see and update the tickets your automations need.
  • Resetting the key in Gorgias invalidates the old one, and automations stop until you save the new key.
  • Gorgias limits how many requests a key can make in a short window, so reports on many tickets read them in batches and take a little longer.
  • Alerts check for new tickets on a schedule, such as every 10 minutes, rather than instantly.

FAQ

Questions about automating Gorgias

What can ClickRuntime see in Gorgias?
Whatever the user who created the key can see. It can list tickets with their status, dates and messages, and with that user's permissions it can also change a ticket's status.
How does the urgent ticket alert decide what's urgent?
By keywords you choose, like 'refund' or 'chargeback'. You can also ask it to classify tickets with AI, which catches urgent tickets that use other words.
Will auto-close shut tickets the customer is still waiting on?
No. It only closes tickets where your team sent the last message and the customer hasn't answered for the number of days you set.
How quickly will I hear about a new urgent ticket?
On the schedule you pick, such as every 10 minutes.
Do I need AI for Gorgias automations?
No. Reports, keyword alerts and auto-close run without it. AI classification uses the AI that comes with every ClickRuntime plan, so you don't need your own AI key.
Is this a Gorgias connector for ChatGPT or Claude?
Not for chatting with Gorgias data. A chat connector lets your assistant read and change Gorgias while you're in the conversation. ClickRuntime is for the work that should happen without you: you set up an automation from the chat once, and it keeps running on a schedule or on each Gorgias event.

Related pages

Keep exploring

Tell your assistant what Gorgias should do

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