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ClickRuntime

Automate Intercom

Stay on top of conversations, tickets and new users without living in the Inbox. Hear about new conversations, replies and bad ratings as they happen, flag conversations nobody has picked up, tag them by topic and close the ones that went quiet. Describe what you want to your AI assistant, check what it will do, and it keeps running with your laptop closed.

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Try asking

Create a ClickRuntime automation: when a new Intercom conversation starts, post the customer's name, their first message and a link to the conversation to #support in Slack.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Ideas

What you can automate in Intercom

Alerts the moment a customer writes, replies or leaves a bad rating, conversations that get tagged and tidied up, and reports on volume, CSAT and what customers asked about. These are ready-made starting points. Anything else you can describe works too.
The moment it happens

Get a Slack message for every new conversation

Your team sees who started a conversation and what they asked the moment it starts.

See how it works
The moment it happens

Get told when a customer replies

You hear about customer replies straight away, with a link back to the conversation.

See how it works
The moment it happens

Get notified about new Intercom users

Each new sign-up shows up in Slack with their name, email and company.

See how it works
DailyAI

Get a daily summary of customer conversations

Each evening you get one email on what customers asked about today and what's still open.

See how it works
The moment it happens

Get alerted about bad conversation ratings

When a customer rates a conversation 1 or 2 stars, you see it with their comment right away.

See how it works
On a schedule

Get a weekly support volume and CSAT report

Every Monday you see conversations opened and closed and the average rating, compared with the week before.

See how it works
Every 10 minutes

Flag conversations nobody has picked up

Open conversations with no owner after 30 minutes are flagged before the customer gives up.

See how it works
Daily

Close conversations waiting on the customer for a week

Conversations where the customer went quiet for 7 days are closed, and you get the list.

See how it works
The moment it happensAI

Tag new conversations by topic

Every new conversation gets a tag like billing, bug or how-to as soon as it starts.

See how it works
DailyAI

Review yesterday's closed conversations for quality

Each morning you get the five weakest conversations from yesterday, scored for tone and resolution.

See how it works
The moment it happens

Get notified about new and resolved Intercom tickets

You hear when a ticket is created or changes state, with its title and customer.

See how it works
The moment it happens

Get an email when a lead signs up

When a lead becomes a user, you get their name, company and where they came from.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Intercom, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Intercom automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what Intercom should do in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

Every hour, read new Intercom conversations, use AI to tag each as bug, billing or how-to, and assign bug ones to the engineering team.

When an Intercom conversation is rated 1 or 2 stars, post the conversation link and rating in #support on Slack.

Every Friday, log this week's Intercom conversations by tag in my Support Log sheet in Google Sheets and email an AI summary of the top complaints through Gmail.

Beyond chat

Have Intercom work when you're not in the chat

Connecting Intercom to ChatGPT or Claude lets you ask about it while you chat. ClickRuntime handles the part that should happen on its own: checks on a schedule and actions on each new event, set up from the same chat and running after you close it.

Setup

Connect Intercom

You connect Intercom with the access token from your own private app in the Intercom Developer Hub. You choose its permissions, and it only works in your workspace.

Intercom

Customer messaging / support

  1. In Intercom, go to Settings, then Integrations, then Developer Hub, and create a new app for your workspace as an internal integration.
  2. Open Configure, then Authentication, and copy the Access Token.
  3. Under Authentication, choose Edit to give the app the permissions your automations need, such as reading conversations and contacts or writing tags.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the access token. It is sent as a Bearer token.

Good to know

Intercom limits that affect automations

  • Workspaces hosted in the EU or Australia use a regional API host, so the connection must match your workspace's region.
  • A permission error means the app is missing a permission. Add it under Authentication in the Developer Hub and the next run will work.
  • Closing a conversation does not stop the customer from replying. If they reply, it reopens.

FAQ

Questions about automating Intercom

What can ClickRuntime see and change in Intercom?
What your private app's permissions allow. That can include reading conversations, contacts, ratings and tickets, adding tags and closing conversations.
Does it react straight away?
Yes for events Intercom sends out, such as a new conversation, a customer reply, a new rating, a new user or a ticket changing state. Checks like unassigned conversations run every 10 minutes, and reports run on a schedule.
Can it close conversations for me?
Yes. It can close conversations where the customer hasn't replied for a week and email you the list. If the customer writes back later, Intercom reopens the conversation.
Why do I create my own Intercom app?
The app lives in your workspace, you choose exactly what it can read and change, and you can remove it at any time from the Developer Hub.
Do I need AI for Intercom automations?
No. Alerts, reports and closing stale conversations run without it. Topic tagging, daily summaries and QA reviews use the AI that comes with every ClickRuntime plan, so you don't need your own AI key.
Is this a Intercom connector for ChatGPT or Claude?
Not for chatting with Intercom data. A chat connector lets your assistant read and change Intercom while you're in the conversation. ClickRuntime is for the work that should happen without you: you set up an automation from the chat once, and it keeps running on a schedule or on each Intercom event.

Related pages

Keep exploring

Tell your assistant what Intercom should do

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