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ClickRuntime

Automate Crisp

Stay on top of the chats coming in through Crisp. New visitor conversations reach you right away, pending chats get chased up, and the day's conversations are summed up for the team. Describe what you want to your AI assistant, check what it will do, and it keeps running with your laptop closed.

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Try asking

Create a ClickRuntime automation: when someone starts a Crisp chat on my site, email me at hello@mystore.com with their first message and email address.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Ideas

What you can automate in Crisp

An email when a visitor opens a chat, a daily summary of what people asked, and a reminder about anything still unresolved. These are ready-made starting points. Anything else you can describe works too.
The moment it happens

Get an email when a visitor starts a Crisp chat

You see each new visitor's first message and email address as soon as they write.

See how it works
DailyAI

Get a daily summary of your Crisp chats

Each evening you get the main topics people raised that day and a list of chats still unresolved.

See how it works
On a schedule

Get reminded about unresolved Crisp chats

Every morning you get a list of chats that have been waiting more than a day.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Crisp, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Crisp automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what Crisp should do in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

Every evening, have AI read today's Crisp conversations and send me the five most common questions.

When a Crisp conversation is marked resolved, add the visitor's email to a Google Sheet with the topic.

When a new Crisp chat mentions pricing, create a HubSpot contact, post the chat in Slack and tag the conversation as a sales lead.

Beyond chat

Have Crisp work when you're not in the chat

Connecting Crisp to ChatGPT or Claude lets you ask about it while you chat. ClickRuntime handles the part that should happen on its own: checks on a schedule and actions on each new event, set up from the same chat and running after you close it.

Setup

Connect Crisp

You connect Crisp with a token from a private plugin you create in the Crisp Marketplace. Crisp has to approve a production token before it can be used beyond testing.

Crisp

Live chat

  1. At marketplace.crisp.chat, sign up and create a new private plugin under Plugins.
  2. Under Tokens, use the development token to try things on your own workspace, or request a production token with the scopes you need and wait for Crisp to approve it.
  3. Install the plugin on your workspace with its private install link.
  4. Copy the token's identifier and key.
  5. In the ClickRuntime dashboard, open Connections & secrets and save the identifier and key as secrets for Crisp.

Good to know

Crisp limits that affect automations

  • Production tokens need Crisp's approval, which can take time. Until then the development token works only on your own workspace with a low quota.
  • Quotas are set per token, so a busy workspace may need a production token for daily digests to fit.
  • The plugin only does what its approved scopes allow, such as reading conversations.

FAQ

Questions about automating Crisp

What can ClickRuntime see in Crisp?
What your plugin's scopes allow on the workspace where it is installed. With conversation read access it can list conversations, read their messages and see their state.
Why does Crisp need to approve my token?
Crisp issues REST API access through plugins, and production tokens go through their review. The development token lets you test on your own workspace in the meantime.
Does the new chat alert arrive in real time?
Yes. Crisp sends the event when the chat starts, and the email goes out as soon as it arrives.
Do I need AI for Crisp automations?
Only for the daily digest, which summarises conversations. It uses the AI included in every ClickRuntime plan, so you don't need your own AI key. Alerts and reminders run without AI.
Is this a Crisp connector for ChatGPT or Claude?
Not for chatting with Crisp data. A chat connector lets your assistant read and change Crisp while you're in the conversation. ClickRuntime is for the work that should happen without you: you set up an automation from the chat once, and it keeps running on a schedule or on each Crisp event.

Related pages

Keep exploring

Tell your assistant what Crisp should do

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