Skip to content
ClickRuntime

Automate LiveChat

Follow up on every LiveChat conversation, including the ones nobody answered. Get each transcript by email once a chat ends, find chats where visitors gave up waiting, see bad ratings with the visitor's comment, and read yesterday's chat numbers over coffee. Describe what you want to your AI assistant, check what it will do, and it keeps running with your laptop closed.

Add to ChatGPTAdd to Claude
Works inChatGPTClaudeClaude CodeCursorCodexVS CodeGemini CLIZedopencodeAny MCP client

Try asking

Create a ClickRuntime automation: when a LiveChat chat ends, email me the visitor's name, email and page URL, followed by the full transcript.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Ideas

What you can automate in LiveChat

Full transcripts in your inbox, a catch for chats that slipped through, quick notice of bad ratings and a daily look at volume, satisfaction and first response time. These are ready-made starting points. Anything else you can describe works too.
The moment it happens

Email yourself every finished chat

When a chat ends, you get the visitor's details and the whole transcript in one email.

See how it works
On a schedule

Catch chats no agent answered

Chats from the past hour without an agent reply reach your inbox so you can follow up.

See how it works
On a schedule

Get yesterday's chat numbers each morning

A morning email with total chats, satisfaction and first response time.

See how it works
On a schedule

Get a Slack alert for chats rated bad

A bad rating shows up in Slack with the visitor's comment and a link to the transcript.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with LiveChat, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any LiveChat automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what LiveChat should do in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

After each LiveChat chat ends, use AI to decide if it was a sales lead and, if so, send me the name, email and a one-line summary.

When a LiveChat chat goes unanswered, add the visitor's email and message to my Missed Chats sheet in Google Sheets.

When a LiveChat chat is rated bad, post the transcript summary in #support on Slack and send the visitor a follow-up email through Gmail.

Beyond chat

Have LiveChat work when you're not in the chat

Connecting LiveChat to ChatGPT or Claude lets you ask about it while you chat. ClickRuntime handles the part that should happen on its own: checks on a schedule and actions on each new event, set up from the same chat and running after you close it.

Setup

Connect LiveChat

LiveChat connects with a personal access token you create in the Text developer console, together with your Account ID. Pick its scopes carefully, because they are fixed once the token exists.

LiveChat

Live chat

  1. Go to platform.text.com/console, open Tools, then Personal Access Tokens, and choose Create.
  2. Select the scopes your automations need, such as chats--all:ro for chats, reports_read for reports and webhooks.configuration:rw for transcript events.
  3. Copy the token and your Account ID.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the Account ID and token. They are sent with basic auth as account_id:token.

Good to know

LiveChat limits that affect automations

  • A token's scopes cannot be edited later. If an automation needs another scope, create a new token and replace the saved secret.
  • The token is for the agent-side APIs. It does not work with LiveChat's Customer Chat API, which is meant for the visitor side.
  • The token acts as the agent who created it, so it only reaches the chats and reports that agent can access.

FAQ

Questions about automating LiveChat

What does ClickRuntime read from LiveChat?
Chats and their archives, including messages, visitor details and ratings, plus report figures such as chat totals, satisfaction and first response time, depending on the scopes you gave the token.
Does the transcript arrive as soon as the chat ends?
Yes. LiveChat sends an event when a chat is deactivated, and ClickRuntime fetches the chat and emails the transcript. Missed-chat and bad-rating checks run every 15 minutes.
How does it decide a chat was missed?
It looks at recently archived chats and keeps the ones with no message from an agent.
I picked the wrong scopes. What now?
Create a new personal access token with the right scopes and save it in place of the old one on Connections & secrets.
Is AI needed for LiveChat automations?
No. Transcripts, missed-chat alerts, rating alerts and the daily report run without it. If you want summaries later, they use the AI that comes with every ClickRuntime plan, with no AI key of your own.
Is this a LiveChat connector for ChatGPT or Claude?
Not for chatting with LiveChat data. A chat connector lets your assistant read and change LiveChat while you're in the conversation. ClickRuntime is for the work that should happen without you: you set up an automation from the chat once, and it keeps running on a schedule or on each LiveChat event.

Related pages

Keep exploring

Tell your assistant what LiveChat should do

Free plan. No credit card.

Add to ChatGPTAdd to Claude