Skip to content
ClickRuntime

Automate Help Scout

Know what is happening in your Help Scout mailboxes without keeping a tab open. Get a heads-up when a conversation lands or a new customer appears, spot customers who have been waiting too long, and get a short morning count of what came in and what got closed. Describe what you want to your AI assistant, check what it will do, and it keeps running with your laptop closed.

Add to ChatGPTAdd to Claude
Works inChatGPTClaudeClaude CodeCursorCodexVS CodeGemini CLIZedopencodeAny MCP client

Try asking

Create a ClickRuntime automation: when a new Help Scout conversation arrives in our Support mailbox, post the subject, the customer's name and a link to #inbox in Slack.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Ideas

What you can automate in Help Scout

Instant notice of new conversations and customers, a warning before a wait turns into a complaint, and a daily mailbox count you can read in a minute. These are ready-made starting points. Anything else you can describe works too.
The moment it happens

Get a Slack ping for new Help Scout conversations

The moment a conversation arrives in your chosen mailbox, its subject and customer show up in Slack.

See how it works
The moment it happens

Get an email for each new Help Scout customer

You learn the name, email and company of every customer added to Help Scout.

See how it works
On a schedule

Get a morning mailbox count

Each weekday you see yesterday's new and closed conversations and how many are still active.

See how it works
On a schedule

Flag customers waiting more than 4 hours

Active conversations where the customer has waited over 4 hours are posted once, before they chase you.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Help Scout, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Help Scout automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what Help Scout should do in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

Every hour, read new Help Scout conversations, use AI to tag each by topic and draft a reply note for ones about refunds.

When a Help Scout conversation has waited more than 4 hours for a reply, post the subject and link in #support on Slack.

Every Friday, log this week's Help Scout conversations by tag in my Support sheet in Google Sheets and email the top 3 issues to the product team through Gmail.

Beyond chat

Have Help Scout work when you're not in the chat

Connecting Help Scout to ChatGPT or Claude lets you ask about it while you chat. ClickRuntime handles the part that should happen on its own: checks on a schedule and actions on each new event, set up from the same chat and running after you close it.

Setup

Connect Help Scout

Help Scout connects through an OAuth app you create under your own profile. ClickRuntime uses its App ID and App Secret to get a token, so nobody has to click through a consent screen.

Help Scout

Help desk

  1. In Help Scout, open Your Profile, then My Apps, and choose Create My App.
  2. Give it a name and set the redirect URL to https://clickruntime.com/oauth/callback.
  3. Copy the App ID and App Secret.
  4. In the ClickRuntime dashboard, open Connections, choose Help Scout and enter the App ID as the client ID and the App Secret as the client secret.

Good to know

Help Scout limits that affect automations

  • Access tokens last 48 hours. ClickRuntime requests a fresh one when it expires, so you don't need to reconnect.
  • The app acts as the user who created it, and that user must stay active in the account. If they are removed, the connection stops working.
  • Reports cover the mailboxes that user can see.
  • New-customer events can't be limited to one mailbox, so you hear about customers created anywhere in the account.

FAQ

Questions about automating Help Scout

What can ClickRuntime see in Help Scout?
The conversations and customers in the mailboxes available to the user who created the app, including subjects, status and how long a customer has been waiting.
Are new conversation alerts instant?
Yes. Help Scout sends an event when a conversation is created, and ClickRuntime checks its signature before posting. The waiting-too-long check runs every 30 minutes.
Can I watch just one mailbox?
For conversations, yes, for example only your Support mailbox. New-customer alerts apply to the whole account.
What happens if the person who made the app leaves?
The app depends on that user being active. Create a new app under an active user and update it under Connections in the ClickRuntime dashboard.
Do these Help Scout automations use AI?
No, they run without it. If you add a summary or classification step later, it uses the AI included with every ClickRuntime plan, so you don't need your own AI key.
Is this a Help Scout connector for ChatGPT or Claude?
Not for chatting with Help Scout data. A chat connector lets your assistant read and change Help Scout while you're in the conversation. ClickRuntime is for the work that should happen without you: you set up an automation from the chat once, and it keeps running on a schedule or on each Help Scout event.

Related pages

Keep exploring

Tell your assistant what Help Scout should do

Free plan. No credit card.

Add to ChatGPTAdd to Claude