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Automate Webex

Use a Webex bot to keep spaces on schedule and make sure mentions don't get missed. It posts reminders and notices to the spaces you add it to, and passes along messages that call for it to wherever you'll see them. Describe what you want to your AI assistant, check what it will do, and it keeps running with your laptop closed.

Try asking

Create a ClickRuntime automation: every Monday at 9am, post 'Please submit your timesheets by Friday' in our Webex Ops space.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Build your own

Build any Webex automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what Webex should do in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.
  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

After each Webex meeting, pull the transcript, have AI list the action items and send them to me.

Post the summary of every finished Webex meeting into the matching Webex space and a Slack channel.

When a Webex meeting with a customer ends, summarize the transcript, add the notes to their Salesforce record and create follow-up tasks in Asana.

Beyond chat

Have Webex work when you're not in the chat

Connecting Webex to ChatGPT or Claude lets you ask about it while you chat. ClickRuntime handles the part that should happen on its own: checks on a schedule and actions on each new event, set up from the same chat and running after you close it.

Setup

Connect Webex

You connect Webex with a bot you create on the Webex developer site. The bot only takes part in the spaces you add it to.

Webex

Video meetings / messaging

  1. At developer.webex.com, open My Webex Apps and choose Create a New App, then Bot.
  2. Copy the Bot Access Token. Webex only shows it once.
  3. Add the bot to each space it should post in or listen to.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the token as a secret for Webex.

Good to know

Webex limits that affect automations

  • A bot only sees messages in group spaces where it is mentioned, so it can't read or summarise a whole space's conversation.
  • Meeting and admin data is out of a bot's reach. For that you'd create your own Webex Integration with scopes such as meeting:schedules_read, or a Service App, which an org admin must approve in Control Hub.
  • Personal access tokens from the developer site expire after 12 hours, so use a bot token for automations that keep running.
  • Access tokens from an Integration last about 14 days and its refresh tokens about 90 days.

FAQ

Questions about automating Webex

What can ClickRuntime see in Webex?
Only what your bot sees: the spaces you added it to, and in group spaces only the messages that mention it. There it can post messages and cards.
Why use a bot instead of my own token?
Your personal token from the developer site expires after 12 hours. A bot has its own identity, so automations keep working and everyone can see what is posting.
Does it react straight away when someone mentions the bot?
Yes. Webex sends the new message to the automation's link as it's posted, so the email goes out right away.
Can it work with my Webex meetings?
Not through a bot. Meeting schedules need your own Webex Integration or a Service App approved by your org admin.
Do I need AI for Webex automations?
No. Reminders and forwarded mentions run without it. If you want summaries or drafted replies, that uses the AI included in every ClickRuntime plan, with no AI key of your own.
Is this a Webex connector for ChatGPT or Claude?
Not for chatting with Webex data. A chat connector lets your assistant read and change Webex while you're in the conversation. ClickRuntime is for the work that should happen without you: you set up an automation from the chat once, and it keeps running on a schedule or on each Webex event.

Tell your assistant what Webex should do

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