Every 15 min or incoming webhook
Log every review to a sheet and send bad ones to Trello
Each new review is classified by AI and logged to your sheet, and negative ones become Trello cards for follow-up.
- Runs
- Every 15 min or incoming webhook
- Apps
- Google Sheets, Trello
- AI
- Yes, uses the built-in AI allowance
- Access
- Sheets write; Trello write
Send this to your assistant
Create a ClickRuntime automation: every 15 minutes, classify each new review with AI, add it to my Reviews sheet, and create a Trello card for the negative ones.
First time? Adding ClickRuntime to your assistant takes about two minutes.
Why use it
Why teams use this automation
A shop owner gets reviews every day. Most are fine, but a few mention a broken item or a late delivery, and those need a reply fast. Reading every review to find the few that matter takes time she does not have, so the unhappy customers often wait days.
Having every review scored and logged automatically gives her a full record for spotting trends, and the negative ones arrive on the Trello board where her team already plans the day's work.
What you get out of it
Unhappy customers get answered quickly
Negative reviews become cards as soon as they come in. Replying the same day can turn a one-star experience into a recovered customer.
A complete record in one sheet
Every review is logged with its sentiment and topic. Over time the sheet shows which products or issues come up again and again.
Only real problems create work
Positive and neutral reviews are logged but do not clutter the board. The team acts on the few that need it.
Topics are tagged for you
Each review gets a short topic such as shipping, quality or price. Sorting the sheet by topic shows where complaints cluster without reading them all.
How it works
What happens, step by step
Every 15 minutes, ClickRuntime checks your review source for new reviews.
Reviews it has already handled are skipped, so each one is only processed once.
AI reads each new review and gives it a sentiment and a short topic.
Every review is added as a row to your Google Sheet, and negative ones also become a card on your Trello board.
Before it runs live
- Connect your Google Sheets account and pick the spreadsheets it may use
- Connect Trello
What you get
Build your own
Need it to work differently?
Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.
Changes you can ask for
- Act only on the items that match your own rules, and skip the rest
- Change what the AI looks for, or how it writes the result
- Add another app, for example also send it to Slack
- Combine it with other Google Sheets and Trello steps into one automation
Under the hood
The code that runs this automation
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_trigger, credentials, http, state, ai, report_fetched
SHEET_ID = "your-spreadsheet-id"
LIST_ID = "your-trello-list-id"
FEED_URL = "https://api.example-store.com/reviews"
SCHEMA = {"type": "object", "properties": {"sentiment": {"type": "string", "enum": ["positive", "neutral", "negative"]}, "topic": {"type": "string"}}}
@on_trigger
def run(event):
seen = set(state.get("seen") or [])
data = http.get(FEED_URL, headers={"Authorization": credentials.secret("REVIEWS_API_KEY")}).json()
reviews = [r for r in data["reviews"] if str(r["id"]) not in seen]
report_fetched(len(reviews))
if not reviews:
return {"summary": "Nothing new"}
rows, auth = [], {"key": credentials.secret("TRELLO_KEY"), "token": credentials.secret("TRELLO_TOKEN")}
for r in reviews:
out = ai.generate(f"Classify this review.\nRating: {r['rating']}\n{r['text'][:1500]}", max_output_tokens=40, json_schema=SCHEMA).json
rows.append([r["created_at"], r["author"], r["rating"], out["sentiment"], out["topic"], r["text"]])
if out["sentiment"] == "negative":
http.post("https://api.trello.com/1/cards", params={**auth, "idList": LIST_ID,
"name": f"{r['rating']}* {out['topic']}: {r['author']}", "desc": r["text"]})
seen.add(str(r["id"]))
sheets = build("sheets", "v4", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False)
sheets.spreadsheets().values().append(spreadsheetId=SHEET_ID, range="Reviews!A:F", valueInputOption="USER_ENTERED", body={"values": rows}).execute()
state.set("seen", sorted(seen)[-2000:])
return {"summary": f"{len(rows)} reviews logged"}FAQ
Common questions
Where do the reviews come from?
What counts as negative?
What does the Trello card contain?
What permissions does it need?
Does it need AI?
How many runs does it use?
Can I change how it works?
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Set up “Log every review to a sheet and send bad ones to Trello” from your assistant
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