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Every 15 min or incoming webhook

Log every review to a sheet and send bad ones to Trello

Each new review is classified by AI and logged to your sheet, and negative ones become Trello cards for follow-up.

Runs
Every 15 min or incoming webhook
Apps
Google Sheets, Trello
AI
Yes, uses the built-in AI allowance
Access
Sheets write; Trello write

Send this to your assistant

Create a ClickRuntime automation: every 15 minutes, classify each new review with AI, add it to my Reviews sheet, and create a Trello card for the negative ones.

Paste it into your assistant. It tells you what it will send or change before it runs live.

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A shop owner gets reviews every day. Most are fine, but a few mention a broken item or a late delivery, and those need a reply fast. Reading every review to find the few that matter takes time she does not have, so the unhappy customers often wait days.

Having every review scored and logged automatically gives her a full record for spotting trends, and the negative ones arrive on the Trello board where her team already plans the day's work.

What you get out of it

  • Unhappy customers get answered quickly

    Negative reviews become cards as soon as they come in. Replying the same day can turn a one-star experience into a recovered customer.

  • A complete record in one sheet

    Every review is logged with its sentiment and topic. Over time the sheet shows which products or issues come up again and again.

  • Only real problems create work

    Positive and neutral reviews are logged but do not clutter the board. The team acts on the few that need it.

  • Topics are tagged for you

    Each review gets a short topic such as shipping, quality or price. Sorting the sheet by topic shows where complaints cluster without reading them all.

How it works

What happens, step by step

  1. Every 15 minutes, ClickRuntime checks your review source for new reviews.

  2. Reviews it has already handled are skipped, so each one is only processed once.

  3. AI reads each new review and gives it a sentiment and a short topic.

  4. Every review is added as a row to your Google Sheet, and negative ones also become a card on your Trello board.

Before it runs live

  • Connect your Google Sheets account and pick the spreadsheets it may use
  • Connect Trello

What you get

RunsEvery 15 min or incoming webhook
Log every review to a sheet and send bad ones to Trellotoday, 9:00Succeeded
Trello · Customer careNew card: 2* shipping: Priya, "Box arrived crushed and the mug was chipped."

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.
  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

  • Act only on the items that match your own rules, and skip the rest
  • Change what the AI looks for, or how it writes the result
  • Add another app, for example also send it to Slack
  • Combine it with other Google Sheets and Trello steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.
ai_triage_into_a_trello_task_and_a_sheet_log.pyexample
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_trigger, credentials, http, state, ai, report_fetched

SHEET_ID = "your-spreadsheet-id"
LIST_ID = "your-trello-list-id"
FEED_URL = "https://api.example-store.com/reviews"
SCHEMA = {"type": "object", "properties": {"sentiment": {"type": "string", "enum": ["positive", "neutral", "negative"]}, "topic": {"type": "string"}}}

@on_trigger
def run(event):
    seen = set(state.get("seen") or [])
    data = http.get(FEED_URL, headers={"Authorization": credentials.secret("REVIEWS_API_KEY")}).json()
    reviews = [r for r in data["reviews"] if str(r["id"]) not in seen]
    report_fetched(len(reviews))
    if not reviews:
        return {"summary": "Nothing new"}
    rows, auth = [], {"key": credentials.secret("TRELLO_KEY"), "token": credentials.secret("TRELLO_TOKEN")}
    for r in reviews:
        out = ai.generate(f"Classify this review.\nRating: {r['rating']}\n{r['text'][:1500]}", max_output_tokens=40, json_schema=SCHEMA).json
        rows.append([r["created_at"], r["author"], r["rating"], out["sentiment"], out["topic"], r["text"]])
        if out["sentiment"] == "negative":
            http.post("https://api.trello.com/1/cards", params={**auth, "idList": LIST_ID,
                      "name": f"{r['rating']}* {out['topic']}: {r['author']}", "desc": r["text"]})
        seen.add(str(r["id"]))
    sheets = build("sheets", "v4", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False)
    sheets.spreadsheets().values().append(spreadsheetId=SHEET_ID, range="Reviews!A:F", valueInputOption="USER_ENTERED", body={"values": rows}).execute()
    state.set("seen", sorted(seen)[-2000:])
    return {"summary": f"{len(rows)} reviews logged"}

FAQ

Common questions

Where do the reviews come from?
From a source you connect, such as your store's review feed or a review platform's API. The automation checks it every 15 minutes for reviews it has not seen.
What counts as negative?
Each review is rated positive, neutral or negative based on what it says, not just the star rating. A three-star review describing a broken product is flagged too.
What does the Trello card contain?
The reviewer's name, the rating, the topic and the review text. That is enough for whoever picks up the card to reply without looking anything up.
What permissions does it need?
Sheets write; Trello write. Nothing else in your accounts is used.
Does it need AI?
Yes. It uses ClickRuntime's built-in AI, so you don't need an OpenAI or Anthropic key. Every plan includes a monthly AI allowance.
How many runs does it use?
One run each time it checks. Checks that find nothing new and stop right away aren't counted.
Can I change how it works?
Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

Set up “Log every review to a sheet and send bad ones to Trello” from your assistant

Copy the prompt above, or connect your assistant first. Free plan, no credit card.