Skip to content

On a schedule

Email me Google reviews I haven't replied to

Every Monday, an email lists Google reviews on a Business Profile that still have no owner reply, lowest rating first, with how many days each has waited.

Runs
On a schedule
Apps
Google Business Profile
AI
Not needed
Access
read (business.manage)

Send this to your assistant

Create a ClickRuntime automation: every Monday at 9, email me the Google reviews for my business that I haven't replied to yet, lowest rating first, with the reviewer, the stars, the text and how many days ago they were left.

Paste it into your assistant. It tells you what it will send or change before it runs live.

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

Replying to reviews is one of the few things on a Google profile that customers notice directly, but it is also easy to put off. A review comes in on a busy Saturday and is still unanswered a month later.

This automation emails you every Monday with the reviews that still have no reply, lowest rating first, and how many days each has waited. It is a short weekly to-do list rather than a stream of alerts.

It only reads reviews, so you write every reply yourself, in your own voice.

What you get out of it

  • Nothing slips through

    Any review without a reply shows up until you answer it.

  • Worst first

    Low ratings are at the top of the list.

  • A weekly habit

    One email on Monday instead of constant pings.

  • Age shown

    You can see how long each customer has been waiting.

  • You stay in control

    It never posts replies on your behalf.

How it works

What happens, step by step

  1. Every Monday morning, ClickRuntime reads the reviews on your Google Business Profile.

  2. It keeps reviews that have no reply from you.

  3. It sorts them by star rating, lowest first, and adds how long each has waited.

  4. You get one email with the list and a link to reply in Google.

Before it runs live

  • Connect Google Business Profile

What you get

RunsOn a schedule
Email me Google reviews I haven't replied totoday, 9:00Succeeded
Email · 4 Google reviews without a reply★★☆☆☆ Jamie R. · 9 days ago "Waited 20 minutes for a coffee, croissant was stale." ★★★★☆ Priya S. · 3 days ago "Lovely bread, a bit pricey." ★★★★★ Tom W. · 2 days ago · (no text) ★★★★★ Ellie M. · 1 day ago "Best cinnamon buns in town!" Reply at https://business.google.com/reviews

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.
  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

  • Run it at a different time, more or less often, or only on weekdays
  • Add an AI step, for example to summarize, sort or draft a reply
  • Add another app, for example also send it to Slack
  • Combine it with other Google Business Profile steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.
email_me_google_reviews_i_haven_t_replied_to.pyexample
from datetime import datetime, timezone
from clickruntime import on_trigger, credentials, http, notify, report_fetched

LOCATION = "accounts/1234567890/locations/9876543210"  # Rosa's Bakery
STARS = {"ONE": 1, "TWO": 2, "THREE": 3, "FOUR": 4, "FIVE": 5}

@on_trigger
def run(event):
    reviews, token = [], None
    while True:
        resp = http.get(f"https://mybusiness.googleapis.com/v4/{LOCATION}/reviews",
                        params={"pageSize": 50, "pageToken": token},
                        headers={"Authorization": f"Bearer {credentials.connection('google', 'work')}"})
        resp.raise_for_status()
        data = resp.json()
        reviews += data.get("reviews", [])
        token = data.get("nextPageToken")
        if not token:
            break
    open_ = [r for r in reviews if not r.get("reviewReply")]
    report_fetched(len(open_))
    if not open_:
        return {"unanswered": 0}
    now = datetime.now(timezone.utc)
    blocks = []
    for r in sorted(open_, key=lambda r: (STARS[r["starRating"]], r["createTime"])):
        s = STARS[r["starRating"]]
        age = (now - datetime.fromisoformat(r["createTime"].replace("Z", "+00:00"))).days
        text = f"\n\"{r['comment']}\"" if r.get("comment") else " · (no text)"
        blocks.append(f"{'★' * s}{'☆' * (5 - s)} {r['reviewer']['displayName']} · {age} days ago{text}")
    notify.email_me(f"{len(open_)} Google reviews without a reply",
                    "\n\n".join(blocks) + "\n\nReply at https://business.google.com/reviews")
    return {"unanswered": len(open_)}

FAQ

Common questions

Why lowest rating first?
Unhappy reviewers are the ones other customers read most closely, and a calm, quick reply matters most there. Five-star reviews can wait a day.
Does it include reviews with stars but no text?
Yes. They are listed with "no text". A short thank-you reply still shows customers that someone reads the reviews.
What access does it need?
A Google connection with the Business Profile scope, and the Business Profile API enabled for your Google Cloud project. Google has to approve API access before calls return data.
What permissions does it need?
read (business.manage). Nothing else in your accounts is used.
Does it need AI?
No. It runs without AI, so it doesn't use your plan's AI allowance.
How many runs does it use?
One run each time it runs (on a schedule). Checks that find nothing to do and stop right away aren't counted.
Can I change how it works?
Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

Set up “Email me Google reviews I haven't replied to” from your assistant

Copy the prompt above, or connect your assistant first. Free plan, no credit card.