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Connect Jira to Telegram

Telegram reaches people on their phones in seconds, which makes it a good place for the Jira updates that cannot wait. Connecting the two lets staff report problems to a bot, sends managers overdue escalations and pings the team when an outside incident needs a ticket.
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Ideas

What you can do with Jira and Telegram

Tickets from Telegram messages, overdue escalations and incident alerts, between Jira and Telegram. These are ready-made starting points. Anything else you can describe works too.
On a schedule

Escalate overdue Jira tasks with a Telegram alert

Each morning overdue Jira tasks are raised to high priority and the manager gets one Telegram message listing them.

See how it works
The moment it happensAI

Create Jira tickets from Telegram messages

Staff message an IT problem to your Telegram bot, a structured Jira ticket is created, and the bot replies with the ticket number.

See how it works
On a schedule

Open Jira issues and ping Telegram for provider incidents

When a service you depend on reports a new incident on its status page, a Jira issue is opened and your team gets a Telegram message.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Jira and Telegram, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Jira and Telegram automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what should happen between Jira and Telegram in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

Message me on Telegram only when a Jira ticket assigned to me is due tomorrow and still not In Progress.

When our Telegram group receives a message containing a photo and the word broken, have AI write a short ticket title and create a Jira bug with the photo attached.

Use cases

Why people connect Jira and Telegram

How the two apps work together

  • Jira webhooks send issue events to a ClickRuntime trigger link, or the script queries Jira every few minutes.
  • The script sends a formatted message through your Telegram bot to a person or group.
  • Messages to the bot reach a trigger link through the Telegram Bot API webhook and can create or comment on Jira issues.

  • On-call alerts for urgent tickets

    On-call engineers get a Telegram message when a Highest priority Jira ticket is created. The alert reaches their phone even when they are away from Slack or email.

  • Field teams reporting issues

    Field and operations staff send a message to a Telegram bot to log a problem. It becomes a Jira ticket with their name and photo.

  • Freelancer status updates

    Freelancers and small agencies get Telegram updates when a client moves or comments on their Jira tickets.

  • Daily sprint summary for the team group

    Remote teams that chat in Telegram get a morning message listing tickets due today and anything blocked.

More apps

Jira, Telegram and other apps in one automation

An automation isn't limited to two apps. Add the next step in another app and it runs as part of the same automation.

PagerDuty incidents to Jira and Telegram

When a PagerDuty incident triggers, create a Jira incident ticket and send the key and summary to our Telegram on-call group.

Telegram reports logged in Jira and a sheet

When someone sends /issue to our bot, create a Jira task and add a row to my Field Reports sheet.

Urgent tickets to Telegram, the rest to Slack

Send Highest priority Jira tickets to my Telegram and post all other new tickets in #support in Slack.

Setup

Connect Jira and Telegram once

Every idea on this page uses the same two connections, so you set them up once. If one is missing, your assistant tells you and links to the right place.

Jira

Project management / Issue tracking

  1. Go to id.atlassian.com/manage-profile/security/api-tokens and choose Create API token. Atlassian sends a code to your email to confirm.
  2. Name the token, choose an expiry of 1 to 365 days, create it and copy it straight away. It can't be shown again.
  3. Note your site address, such as yoursite.atlassian.net, and the email of the Atlassian account that created the token.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the email, token and site for Jira.

Telegram

Messaging

  1. In Telegram, open a chat with @BotFather and send /newbot.
  2. Choose a name and a username for your bot, then copy the token BotFather sends (it looks like 123456:ABC-...).
  3. Open your new bot and press Start, so it is allowed to message you. For groups or channels, add the bot and give it admin rights if it should post or delete.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the bot token.

FAQ

Questions about connecting Jira and Telegram

Do I need my own Telegram bot?
Yes. Create one with Telegram's BotFather and save its token as a secret in your ClickRuntime dashboard. Messages come from your bot.
Can a group chat receive the alerts?
Yes. Add your bot to the group and use the group's chat id.
Who can create tickets through the bot?
Anyone who can message it, unless you limit it to a list of Telegram users, which is a good idea for internal bots.
Which Jira project are tickets created in?
The one you choose when setting up each automation, such as IT for staff requests or OPS for incidents.
Can I reply to an alert to update the ticket?
Yes. A reply to the bot can reach a trigger link, and the script can add it as a Jira comment or change the status.
Can different projects go to different chats?
Yes. The script can pick the Telegram chat based on the Jira project, priority or label.
How quickly do alerts arrive?
With Jira webhooks, as soon as the event arrives. With scheduled checks, every 5 minutes or slower.

Related pages

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