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Connect Telegram to WhatsApp Business

Some customers and colleagues prefer Telegram and others WhatsApp. Connecting both lets you run one bot, one set of alerts and one contact list across the two, so everyone hears from you in the app they actually use.
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Ideas

What you can do with Telegram and WhatsApp Business

Bots, alerts and personal messages that reach people on WhatsApp and Telegram. These are ready-made starting points. Anything else you can describe works too.
The moment it happensAI

Run one support bot on WhatsApp and Telegram

Customers get the same answers whether they message your WhatsApp number or your Telegram bot, and questions the bot can't answer come to you.

See how it works
The moment it happens

Send error alerts to WhatsApp and Telegram

When a job fails, you get an alert on both WhatsApp and Telegram, with repeats held back.

See how it works
The moment it happens

Get new sales on Telegram and WhatsApp

Every new sale or order pings you on both Telegram and WhatsApp with the amount and what was bought.

See how it works
Every 10 minutes

Tell people on WhatsApp or Telegram when a Notion item changes status

When an item in your Notion database changes status, the person responsible is messaged on their preferred app.

See how it works
HourlyAI

Get filtered job, news or market alerts on Telegram and WhatsApp

Every hour new items from your feeds are filtered for what you care about and the matches arrive on Telegram and WhatsApp.

See how it works
Daily

Send birthday wishes and payment links on each person's preferred app

Each day, contacts due a message get a personal note on WhatsApp or Telegram, whichever they prefer, and every send is logged.

See how it works Your own logic

Any other automation you can describe in words

Your own rules, schedule and AI steps with Telegram and WhatsApp Business, plus any other app. Describe it and your assistant builds it.

See how to build your own

Build your own

Build any Telegram and WhatsApp Business automation you can describe

The ideas above are ready-made starting points, not a fixed list. Describe what should happen between Telegram and WhatsApp Business in your own words, with your conditions, other apps or an AI step, and your assistant writes it, tests it and runs it on ClickRuntime.

  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

For example, ask your assistant

Forward WhatsApp customer messages to my Telegram only during business hours, and send an auto-reply with our hours otherwise.

When a customer sends the same question on WhatsApp and Telegram within an hour, answer only once and tell them on the other app.

Use cases

Why people connect Telegram and WhatsApp Business

How the two apps work together

  • WhatsApp messages reach a trigger link through the WhatsApp Business Platform webhook, and Telegram messages through the bot's webhook, both right away.
  • The script decides what to answer or forward and sends it on the other app.
  • It stores which chat on each app belongs to which customer so replies are routed back correctly.

  • Businesses run support on both messengers

    One bot logic answers questions on WhatsApp and Telegram. Customers use whichever app they prefer.

  • Owners get WhatsApp leads on Telegram

    New WhatsApp customer messages are forwarded to the owner's Telegram chat. They reply from Telegram and the answer goes to WhatsApp.

  • Teams send the same alert to both apps

    System or sales alerts go to a Telegram group and to WhatsApp recipients. Each person gets it where they read messages.

  • Community managers share announcements

    An announcement written once goes to the Telegram channel and to opted-in WhatsApp contacts. Reach goes up without double work.

More apps

Telegram, WhatsApp Business and other apps in one automation

An automation isn't limited to two apps. Add the next step in another app and it runs as part of the same automation.

Shared FAQ for both bots in Sheets

Answer WhatsApp and Telegram questions from the FAQ in my Google Sheet, and add any question it cannot answer to an Unanswered tab.

Order updates on WhatsApp and Telegram

When a Shopify order ships, send the customer a WhatsApp template with the tracking link and post the order number in my Telegram ops group.

Payment alerts on both apps

When a Stripe payment over $500 succeeds, send me a Telegram message and a WhatsApp message to my business partner.

Setup

Connect Telegram and WhatsApp Business once

Every idea on this page uses the same two connections, so you set them up once. If one is missing, your assistant tells you and links to the right place.

Telegram

Messaging

  1. In Telegram, open a chat with @BotFather and send /newbot.
  2. Choose a name and a username for your bot, then copy the token BotFather sends (it looks like 123456:ABC-...).
  3. Open your new bot and press Start, so it is allowed to message you. For groups or channels, add the bot and give it admin rights if it should post or delete.
  4. In the ClickRuntime dashboard, open Connections & secrets and save the bot token.

WhatsApp Business

Messaging

  1. At developers.facebook.com/apps, create a Business app and add the WhatsApp product to it.
  2. In business.facebook.com, open Business Settings, go to System users and add one. Assign it the app with Manage app and your WhatsApp account with Manage WhatsApp Business accounts.
  3. Generate a token for that system user, select the app and add business_management, whatsapp_business_messaging and whatsapp_business_management, then copy it.
  4. Under WhatsApp, API Setup, note your Phone Number ID and WhatsApp Business Account ID.
  5. In the ClickRuntime dashboard, open Connections & secrets and save the token as a secret for WhatsApp Business, along with the two IDs.

FAQ

Questions about connecting Telegram and WhatsApp Business

What do I need to set up?
A Telegram bot, created by messaging BotFather, and a number on the WhatsApp Business Platform from Meta. Save both tokens in your ClickRuntime dashboard.
Will people get the same message twice?
Only if you send to both on purpose, like for critical alerts. Otherwise each person is messaged on the one app they prefer.
Why do some messages need an approved template?
WhatsApp only lets businesses start a conversation, or write more than 24 hours after the customer last messaged, with a template Meta has approved. Replies within 24 hours can be free text.
Is Telegram free to send from?
Yes. Telegram bots can send messages without charge, within Telegram's rate limits.
Do I need two separate accounts?
Yes. You need a Telegram bot token and a WhatsApp Business Platform number, both added in the ClickRuntime dashboard.
Can customers move between the apps?
They can message on either. The script treats them as separate chats unless you match them, for example by phone number.
Are the bots instant?
Both apps send messages to trigger links as webhooks, so replies go out within seconds of the message arriving.

Related pages

Keep exploring

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