Hourly

Get new Trustpilot reviews in Slack, with low ratings flagged

New reviews reach Slack within the hour, and 1 and 2 star ones are clearly marked for follow-up.

Runs: Hourly
Apps: Trustpilot
AI: Not needed
Access: apikey (public)

Send this to your assistant

Create a ClickRuntime automation: every hour, check for new Trustpilot reviews and post each to #reviews in Slack with stars and text. Start the message with URGENT if it has 1 or 2 stars.

Paste it into your assistant. It tells you what it will send or change before it runs live.

Add to ChatGPT Add to Claude

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

A 1-star Trustpilot review that sits unanswered for days tells every prospective customer that you do not care. The business owner or support lead who checks the site once a week finds the review long after it has been read by hundreds of visitors, and long after the unhappy customer has given up on hearing from you. Positive reviews go unthanked as well.

Every hour, this checks your Trustpilot business profile for new reviews, skips ones it has already seen and notifies you about each. One- and two-star reviews are flagged as urgent, so those get attention first, while the rest arrive as routine notices.

It suits small businesses and support teams who want to answer quickly and publicly. The point is to answer quickly, in public, while other buyers are still reading the page.

What you get out of it

Respond while it still matters
A thoughtful reply within hours can turn an angry customer around and is visible to future buyers reading the page. A reply two weeks later reads as an afterthought. That one reply can win back a customer.
Low ratings are marked urgent
One- and two-star reviews are separated from the stream of four and five stars. The person on call knows which ones need an apology or a fix today and which can wait.
Thank happy customers too
A short thank you on a five-star review encourages repeat business and more reviews. Notifications make it easy to do it consistently, not only when someone remembers to check. Gratitude costs almost nothing.
No need to refresh the profile
Support leads stop opening Trustpilot every morning just in case. The alert arrives when there is something new, and silence means there is nothing to read. The inbox only fills when something real happens.
Spot problems from review patterns
Two bad reviews in a day about the same checkout error is a signal. Hourly alerts let you spot a cluster as it forms and escalate a bug before it hurts more customers.

How it works

What happens, step by step

Every hour, ClickRuntime checks Trustpilot for your latest reviews.
It skips any review it has already posted.
Each new review appears in your #reviews Slack channel with its stars, title, text and the reviewer's name.
Reviews of 1 or 2 stars start with URGENT so they get picked up for follow-up.

Before it runs live

Connect Trustpilot

What you get

RunsHourly

Get new Trustpilot reviews in Slack, with low ratings flaggedtoday, 9:00Succeeded

Slack · #reviewsURGENT ★★ Parcel arrived damaged > The mug was in pieces and nobody answered my email for 3 days. — Pat

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.

Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

Act only on the items that match your own rules, and skip the rest
Add an AI step, for example to summarize, sort or draft a reply
Add another app, for example also send it to Slack
Combine it with other Trustpilot steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.

new_review_alert_trustpilot.pyexample

from clickruntime import on_trigger, credentials, http, state, notify, report_fetched

BUSINESS_UNIT_ID = "your-business-unit-id"

@on_trigger
def run(event):
    reviews = http.get(f"https://api.trustpilot.com/v1/business-units/{BUSINESS_UNIT_ID}/reviews",
                       params={"apikey": credentials.secret("TRUSTPILOT_API_KEY"), "perPage": 20,
                               "orderBy": "createdat.desc"}).json()["reviews"]
    seen = set(state.get("seen") or [])
    new = [r for r in reviews if r["id"] not in seen]
    report_fetched(len(new))
    if not new:
        return {"new": 0}
    for r in reversed(new):
        prefix = "URGENT " if r["stars"] <= 2 else ""
        notify.slack(f"{prefix}{'★' * r['stars']} {r['title']}\n> {r['text'][:500]}\n— {r['consumer']['displayName']}",
                     channel="#reviews")
    state.set("seen", sorted(seen | {r["id"] for r in reviews})[-300:])
    return {"new": len(new)}

FAQ

Common questions

How soon will I hear about a new review?

The profile is checked every hour, so a notification arrives within about an hour of publication. Reviews that Trustpilot holds for moderation will not appear until they are published. Moderated reviews arrive once published. Waiting for moderation is outside your control.

Can I choose which star ratings are urgent?

Yes. One and two stars are marked urgent by default, but you can mark only one star as urgent or include three stars. Ask for the threshold you prefer and approve the change before it applies.

Does it reply to reviews for me?

No. It only tells you about new reviews. Replies are public and carry your company's voice, so you write them in Trustpilot yourself, with the notification giving you a direct way to find the review.

What permissions does it need?

apikey (public). Nothing else in your accounts is used.

Does it need AI?

No. It runs without AI, so it doesn't use your plan's AI allowance.

How many runs does it use?

One run each time it checks. Checks that find nothing new and stop right away aren't counted.

Can I change how it works?

Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

Monthly