Skip to content

Monthly

Get a monthly CSV of your Trustpilot reviews

On the 1st you receive a spreadsheet of the previous month's reviews to keep or share.

Runs
Monthly
Apps
Trustpilot
AI
Not needed
Access
apikey (public)

Send this to your assistant

Create a ClickRuntime automation: on the 1st of each month, email me a CSV of all Trustpilot reviews from last month with date, stars, title, text and reviewer name.

Paste it into your assistant. It tells you what it will send or change before it runs live.

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

Reviews are some of a company's most valuable marketing and product feedback, and they live on a platform you do not control. If a Trustpilot profile were suspended, a review removed by moderation or a plan changed, the text and ratings would be gone. Meanwhile analysts who want to study review trends in a spreadsheet must page through the site by hand.

On the first of every month, this pages through all the reviews on your Trustpilot business profile, builds a CSV file with one row per review and emails it to you. Over time, those files make a record you can open in any spreadsheet or analysis tool.

It is a good fit for marketing teams, analysts and anyone who wants history outside Trustpilot. It takes a monthly chore off the analyst and keeps a safe copy.

What you get out of it

  • A copy that outlasts the platform

    Reviews you hold in your own files remain available if a profile changes or a review is removed. You keep the evidence of customer feedback regardless of what Trustpilot decides later.

  • Analysis in tools you already use

    A CSV opens directly in Excel or Google Sheets. Analysts can build pivot tables on ratings by month, filter by keywords and chart trends without scraping or retyping anything. No scraping or retyping is required.

  • Quote material for marketing

    Having every review in one searchable file makes it easy to find the line a campaign needs. Marketing can check wording against the original text before publishing a testimonial. Quotes can be checked against the source.

  • Monthly files make comparisons easy

    Each month's export shows the state of your reviews at a point in time. You can compare how scores and volumes changed and spot when a drop began. Trends stay easy to date.

  • Supports audits and disputes

    If a regulator, partner or investor asks for customer feedback, a dated export is quick to produce. It avoids trying to assemble screenshots from the site in a hurry. No frantic screenshot hunting.

How it works

What happens, step by step

  1. On the 1st of each month, ClickRuntime goes through your Trustpilot reviews and picks out the ones from the previous month.

  2. It builds a CSV with the date, stars, title, text and reviewer for each one.

  3. The CSV arrives in your inbox with the month and review count in the subject line.

Before it runs live

  • Connect Trustpilot

What you get

RunsMonthly
Get a monthly CSV of your Trustpilot reviewstoday, 9:00Succeeded
Email · Trustpilot exportTrustpilot reviews September 2026 (48) date,stars,title,text,reviewer 2026-09-29,5,Fast and friendly,...,Sam

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.
  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

  • Run it at a different time, more or less often, or only on weekdays
  • Add an AI step, for example to summarize, sort or draft a reply
  • Add another app, for example also send it to Slack
  • Combine it with other Trustpilot steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.
review_export_backup.pyexample
import csv, io
from datetime import date, timedelta
from clickruntime import on_trigger, credentials, http, notify

BUSINESS_UNIT_ID = "your-business-unit-id"

@on_trigger
def run(event):
    end = date.today().replace(day=1)
    start = (end - timedelta(days=1)).replace(day=1)
    buf = io.StringIO()
    w = csv.writer(buf)
    w.writerow(["date", "stars", "title", "text", "reviewer"])
    page, count = 1, 0
    while True:
        reviews = http.get(f"https://api.trustpilot.com/v1/business-units/{BUSINESS_UNIT_ID}/reviews",
                           params={"apikey": credentials.secret("TRUSTPILOT_API_KEY"), "perPage": 100, "page": page,
                                   "orderBy": "createdat.desc"}).json()["reviews"]
        for r in reviews:
            if start.isoformat() <= r["createdAt"][:10] < end.isoformat():
                w.writerow([r["createdAt"][:10], r["stars"], r["title"], r["text"], r["consumer"]["displayName"]])
                count += 1
        if not reviews or reviews[-1]["createdAt"][:10] < start.isoformat():
            break
        page += 1
    notify.email_me(f"Trustpilot reviews {start:%B %Y} ({count})", buf.getvalue())
    return {"reviews": count}

FAQ

Common questions

Which columns are in the CSV?
Typically the review date, star rating, title, text, reviewer display name and any company reply. You can ask for extra columns that Trustpilot provides, or leave out the reviewer name if your data policy requires it.
Does each file contain every review ever posted?
The monthly file covers the reviews for the month that just ended. If you want a full history in each export, you can ask for that, but the files will be larger each month. It stays small and quick.
What if my profile has thousands of reviews?
The flow pages through the results, so large profiles still work. A very large file might exceed email attachment limits, in which case you can ask for it to be split by quarter or sent as a link.
What permissions does it need?
apikey (public). Nothing else in your accounts is used.
Does it need AI?
No. It runs without AI, so it doesn't use your plan's AI allowance.
How many runs does it use?
One run each time it runs (monthly). Checks that find nothing to do and stop right away aren't counted.
Can I change how it works?
Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

Set up “Get a monthly CSV of your Trustpilot reviews” from your assistant

Copy the prompt above, or connect your assistant first. Free plan, no credit card.