Every 60 minutes
Copy new Google reviews to Google Sheets
New Google reviews for each listed location are added to a Reviews tab with stars, text, reviewer and whether it has a reply.
- Runs
- Every 60 minutes
- Apps
- Google Business Profile, Google Sheets
- AI
- Not needed
- Access
- business.manage; Google Sheets read+write
Send this to your assistant
Create a ClickRuntime automation: every hour, add new Google reviews for my three shop locations to the Reviews tab of my sheet with date, location, stars, reviewer, review text and whether it has been replied to.
First time? Adding ClickRuntime to your assistant takes about two minutes.
Why use it
Why teams use this automation
Reviews are scattered across each location's profile, and Google's interface shows them one location at a time. Owners of several shops or clinics cannot easily see all reviews together or track replies.
This automation copies every new Google review into one sheet, tagged with the location, star rating and whether anyone has replied yet.
Multi-location businesses, franchise managers and local marketing agencies use the tab to share reviews with staff and follow up.
What you get out of it
All locations together
One tab shows reviews across every location, with a column for which one.
Unanswered reviews stand out
Filter by no reply yet to see who still needs a response.
Share with staff
Store managers can read their reviews in the sheet without Business Profile access.
Ratings over time
Average stars by month or location with a pivot table.
Kept separate per location
The last review time is stored for each location, so none are skipped or doubled.
How it works
What happens, step by step
Every hour ClickRuntime checks the reviews of each location you list on your Google Business Profile.
Reviews newer than the last one it saw are picked up.
Each becomes a row with date, location name, star rating, reviewer, text and reply status.
The time of the newest review is saved for each location.
Before it runs live
- Connect Google Business Profile
- Connect your Google Sheets account and pick the spreadsheets it may use
What you get
Build your own
Need it to work differently?
Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.
Changes you can ask for
- Act only on the items that match your own rules, and skip the rest
- Add an AI step, for example to summarize, sort or draft a reply
- Add another app, for example also send it to Slack
- Combine it with other Google Business Profile and Google Sheets steps into one automation
Under the hood
The code that runs this automation
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_trigger, credentials, http, state, report_fetched
ACCOUNT = "accounts/1234567890"
LOCATIONS = {"locations/111": "Riverside", "locations/222": "Old Town", "locations/333": "Station"}
SHEET_ID = "your-spreadsheet-id"
STARS = {"ONE": 1, "TWO": 2, "THREE": 3, "FOUR": 4, "FIVE": 5}
@on_trigger
def run(event):
auth = {"Authorization": f"Bearer {credentials.connection('google', 'work')}"}
rows = []
for loc, name in LOCATIONS.items():
last = state.get(f"last:{loc}") or ""
reviews = http.get(f"https://mybusiness.googleapis.com/v4/{ACCOUNT}/{loc}/reviews",
params={"pageSize": 50, "orderBy": "updateTime desc"}, headers=auth).json().get("reviews", [])
new = [r for r in reviews if r["createTime"] > last]
for r in sorted(new, key=lambda r: r["createTime"]):
rows.append([r["createTime"][:10], name, STARS.get(r["starRating"], ""), r["reviewer"].get("displayName", ""),
r.get("comment", ""), "replied" if "reviewReply" in r else "no reply yet"])
if new:
state.set(f"last:{loc}", max(r["createTime"] for r in new))
report_fetched(len(rows))
if rows:
build("sheets", "v4", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False) \
.spreadsheets().values().append(spreadsheetId=SHEET_ID, range="Reviews!A:F", valueInputOption="RAW",
body={"values": rows}).execute()
return {"new": len(rows)}FAQ
Common questions
Can it copy my existing reviews as well?
Does the reply status update later?
Which Google access is needed?
What permissions does it need?
Does it need AI?
How many runs does it use?
Can I change how it works?
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