Every hour
Reply to Google reviews and log each one in a sheet
New Google reviews get a reply drafted for you, good ones are answered straight away, and every review and reply is logged in your sheet.
- Runs
- Every hour
- Apps
- Google Business Profile, Google Sheets
- AI
- Yes, uses the built-in AI allowance
- Access
- GBP manage; Sheets edit (only the sheets you pick when connecting)
Send this to your assistant
Create a ClickRuntime automation: every hour, check my Business Profile for new reviews. Reply to 4 and 5 star reviews with a short thank-you, send me the rest in Slack with a draft, and log every review, rating and reply in my Reviews sheet.
First time? Adding ClickRuntime to your assistant takes about two minutes.
Why use it
Why teams use this automation
Answering every review helps local businesses: it shows care to future customers and gives unhappy ones a public response. But writing replies is easy to put off, and reviews left unanswered for weeks look worse than no reply at all.
Restaurants, salons, clinics and trades businesses use it to answer happy customers the same day while keeping a person in charge of the difficult replies, with a record of everything in one sheet.
What you get out of it
Every happy customer is thanked
Four and five star reviews get a short, specific reply within the hour, which future customers notice.
Hard reviews get a human
Lower ratings come to you in Slack with a draft, so you can respond carefully rather than automatically.
A record you can analyse
The sheet holds every review, rating, reply and topic, so you can see what customers praise and what keeps coming up.
Replies that sound like you
Drafts follow your business name, tone and sign-off, and mention what the customer actually wrote.
How it works
What happens, step by step
Every hour, ClickRuntime checks your Business Profile for reviews it has not handled yet.
AI drafts a short reply that mentions what the customer wrote, and picks a topic for the review.
Replies to four and five star reviews are posted on Google; for lower ratings the draft is sent to you in Slack instead.
Every review is added to your sheet with its rating, topic and reply.
Before it runs live
- Connect Google Business Profile
- Connect your Google Sheets account and pick the spreadsheets it may use
What you get
Build your own
Need it to work differently?
Your own rules
Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.
Any number of apps
One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.
AI where it helps
Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.
On a schedule or on each event
Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.
Changes you can ask for
- Act only on the items that match your own rules, and skip the rest
- Change what the AI looks for, or how it writes the result
- Add another app, for example also send it to Slack
- Combine it with other Google Business Profile and Google Sheets steps into one automation
Under the hood
The code that runs this automation
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_trigger, report_fetched, credentials, http, state, notify, ai
LOCATION = "accounts/1234567890/locations/9876543210"
SHEET_ID = "your-spreadsheet-id"
SCHEMA = {"type": "object", "properties": {"reply": {"type": "string"}, "topic": {"type": "string"}}}
@on_trigger
def run(event):
auth = {"Authorization": f"Bearer {credentials.connection('google', 'work')}"}
reviews = http.get(f"https://mybusiness.googleapis.com/v4/{LOCATION}/reviews", headers=auth).json().get("reviews", [])
new = [r for r in reviews if r["createTime"] > (state.get("last") or "") and "reviewReply" not in r]
report_fetched(len(new))
if not new:
return {"new": 0}
rows = []
for r in new:
stars, text = ["ONE", "TWO", "THREE", "FOUR", "FIVE"].index(r["starRating"]) + 1, r.get("comment", "")
out = ai.generate(f"Write a short, warm reply from Northwind Bakery to this {stars}-star review, and give a one-word "
f"topic.\n{text[:1500]}", json_schema=SCHEMA, max_output_tokens=200).json
if stars >= 4:
http.put(f"https://mybusiness.googleapis.com/v4/{r['name']}/reply", headers=auth, json={"comment": out["reply"]})
else:
notify.slack(f"{stars}★ from {r['reviewer']['displayName']}: {text}\nDraft reply: {out['reply']}", channel="#reviews")
rows.append([r["createTime"][:10], r["reviewer"]["displayName"], stars, text, out["topic"], out["reply"]])
build("sheets", "v4", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False) \
.spreadsheets().values().append(spreadsheetId=SHEET_ID, range="Reviews!A:F", valueInputOption="RAW", body={"values": rows}).execute()
state.set("last", max(r["createTime"] for r in new))
return {"new": len(new)}FAQ
Common questions
Can I change which ratings get an automatic reply?
What topics are logged?
Will it reply to old reviews?
What permissions does it need?
Does it need AI?
How many runs does it use?
Can I change how it works?
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See how it worksKeep exploring
Set up “Reply to Google reviews and log each one in a sheet” from your assistant
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