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Every hour

Reply to Google reviews and log each one in a sheet

New Google reviews get a reply drafted for you, good ones are answered straight away, and every review and reply is logged in your sheet.

Runs
Every hour
Apps
Google Business Profile, Google Sheets
AI
Yes, uses the built-in AI allowance
Access
GBP manage; Sheets edit (only the sheets you pick when connecting)

Send this to your assistant

Create a ClickRuntime automation: every hour, check my Business Profile for new reviews. Reply to 4 and 5 star reviews with a short thank-you, send me the rest in Slack with a draft, and log every review, rating and reply in my Reviews sheet.

Paste it into your assistant. It tells you what it will send or change before it runs live.

First time? Adding ClickRuntime to your assistant takes about two minutes.

Why use it

Why teams use this automation

Answering every review helps local businesses: it shows care to future customers and gives unhappy ones a public response. But writing replies is easy to put off, and reviews left unanswered for weeks look worse than no reply at all.

Restaurants, salons, clinics and trades businesses use it to answer happy customers the same day while keeping a person in charge of the difficult replies, with a record of everything in one sheet.

What you get out of it

  • Every happy customer is thanked

    Four and five star reviews get a short, specific reply within the hour, which future customers notice.

  • Hard reviews get a human

    Lower ratings come to you in Slack with a draft, so you can respond carefully rather than automatically.

  • A record you can analyse

    The sheet holds every review, rating, reply and topic, so you can see what customers praise and what keeps coming up.

  • Replies that sound like you

    Drafts follow your business name, tone and sign-off, and mention what the customer actually wrote.

How it works

What happens, step by step

  1. Every hour, ClickRuntime checks your Business Profile for reviews it has not handled yet.

  2. AI drafts a short reply that mentions what the customer wrote, and picks a topic for the review.

  3. Replies to four and five star reviews are posted on Google; for lower ratings the draft is sent to you in Slack instead.

  4. Every review is added to your sheet with its rating, topic and reply.

Before it runs live

  • Connect Google Business Profile
  • Connect your Google Sheets account and pick the spreadsheets it may use

What you get

RunsEvery hour
Reply to Google reviews and log each one in a sheettoday, 9:00Succeeded
Google Sheets · Reviews2026-10-18 · Sam K. · 5 · Best sourdough in town · product · Thank you Sam, we're so glad the sourdough hit the spot!

Build your own

Need it to work differently?

This template is a starting point. Copy the prompt and change it, or describe a different automation from scratch, with your own conditions, more apps or an AI step. Your assistant writes it, tests it and runs it on ClickRuntime.
  • Your own rules

    Conditions, thresholds, filters and exceptions, written the way you'd explain them to a colleague.

  • Any number of apps

    One automation can read from one app and update several others. Over 248 apps are ready, and anything with an API works too.

  • AI where it helps

    Summaries, classification, extraction and drafts use ClickRuntime's built-in AI, with no extra key.

  • On a schedule or on each event

    Runs as often as every 5 minutes, or the moment an app sends an event, and keeps track of what it already handled.

Changes you can ask for

  • Act only on the items that match your own rules, and skip the rest
  • Change what the AI looks for, or how it writes the result
  • Add another app, for example also send it to Slack
  • Combine it with other Google Business Profile and Google Sheets steps into one automation

Under the hood

The code that runs this automation

This is the Python script that runs each time the automation starts. Your AI assistant writes it for you when you send the prompt, and you allow each step in your assistant. To change how the automation works, describe the change to your assistant and it updates the script for you. For every function it can use, see the script reference.
ai_replies_to_google_reviews_logged_in_a_sheet.pyexample
from google.oauth2.credentials import Credentials
from googleapiclient.discovery import build
from clickruntime import on_trigger, report_fetched, credentials, http, state, notify, ai

LOCATION = "accounts/1234567890/locations/9876543210"
SHEET_ID = "your-spreadsheet-id"
SCHEMA = {"type": "object", "properties": {"reply": {"type": "string"}, "topic": {"type": "string"}}}

@on_trigger
def run(event):
    auth = {"Authorization": f"Bearer {credentials.connection('google', 'work')}"}
    reviews = http.get(f"https://mybusiness.googleapis.com/v4/{LOCATION}/reviews", headers=auth).json().get("reviews", [])
    new = [r for r in reviews if r["createTime"] > (state.get("last") or "") and "reviewReply" not in r]
    report_fetched(len(new))
    if not new:
        return {"new": 0}
    rows = []
    for r in new:
        stars, text = ["ONE", "TWO", "THREE", "FOUR", "FIVE"].index(r["starRating"]) + 1, r.get("comment", "")
        out = ai.generate(f"Write a short, warm reply from Northwind Bakery to this {stars}-star review, and give a one-word "
                          f"topic.\n{text[:1500]}", json_schema=SCHEMA, max_output_tokens=200).json
        if stars >= 4:
            http.put(f"https://mybusiness.googleapis.com/v4/{r['name']}/reply", headers=auth, json={"comment": out["reply"]})
        else:
            notify.slack(f"{stars}★ from {r['reviewer']['displayName']}: {text}\nDraft reply: {out['reply']}", channel="#reviews")
        rows.append([r["createTime"][:10], r["reviewer"]["displayName"], stars, text, out["topic"], out["reply"]])
    build("sheets", "v4", credentials=Credentials(credentials.connection("google", "work")), cache_discovery=False) \
        .spreadsheets().values().append(spreadsheetId=SHEET_ID, range="Reviews!A:F", valueInputOption="RAW", body={"values": rows}).execute()
    state.set("last", max(r["createTime"] for r in new))
    return {"new": len(new)}

FAQ

Common questions

Can I change which ratings get an automatic reply?
Yes. You might reply automatically to five stars only, or send every review to Slack for approval. Tell your AI assistant the rule.
What topics are logged?
Each review gets a short topic such as service, price, wait time or cleanliness. You can give your own list so the sheet matches how you report.
Will it reply to old reviews?
It handles reviews that arrive after it starts. Older unanswered reviews can be handled in a one-off run if you ask.
What permissions does it need?
GBP manage; Sheets edit (only the sheets you pick when connecting). Nothing else in your accounts is used.
Does it need AI?
Yes. It uses ClickRuntime's built-in AI, so you don't need an OpenAI or Anthropic key. Every plan includes a monthly AI allowance.
How many runs does it use?
One run each time it checks. Checks that find nothing new and stop right away aren't counted.
Can I change how it works?
Yes. Describe the change to your AI assistant, for example a different schedule, channel or filter. It updates the automation, tests it and tells you what changed.

Set up “Reply to Google reviews and log each one in a sheet” from your assistant

Copy the prompt above, or connect your assistant first. Free plan, no credit card.